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Express Chevrolet GMC

Brownsville, TN

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157 Reviews
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1336 S Dupree St

Brownsville, TN

38012

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Showing 157 reviews

January 19, 2018

Disappointed Very disappointed that they are no longer open on saturdays to get service done . Has lost my service business I work in medical field and live in Cro More

by Allenh
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Samantha on the phone
Jan 19, 2018 -

Express Chevrolet GMC responded

I am sorry that our decision has caused us to lose your service business. There have been some changes beyond our control that only left us with this option. I hope we offered some sort of concession to accommodate your schedule.

Jan 19, 2018 -

Allenh responded

no i was offered monday of next week which myself and wife work monday -friday 8-5 in jackson so saturday was the only time i have. i wanted to bring it in this afternoon around 230 since i was getting off early today but was told that your dept was full.

Jan 19, 2018 -

Express Chevrolet GMC responded

I understand scheduling conflicts, and the next time you have the chance to come in for a standard oil change, come see me. We would love to keep your business, but if not, I understand. Thank you, Ray Condray, General Sales Manager.

January 08, 2018

Top Notch Bought a new GMC truck from Hatcher in Dec. 2007. By far one of the most trouble free vehicles I have ever owned, even after 215000+ miles. I decided More

by GMC for life
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Condray, Brandon Jones, Rick Walters
Jan 08, 2018 -

Express Chevrolet GMC responded

Thank you so much for the great review!! We truly appreciate your business and hope you get many years of great service out of your new truck!

December 26, 2017

Excellent They have the best management team around. They were very helpful while giving me fair value for my trade in. They have a large inventory of new and u More

by Tracywemt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Walters
Jan 08, 2018 -

Express Chevrolet GMC responded

What an awesome review! Thank you so much!!

December 09, 2017

Donnie Hatchers is a great place to buy a vehicle. James was great at Donnie Hatcher. I went to just look at a vehicle to get one in mind that I wouls want to buy after the first if the year but I ende More

by Rshoemaker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Mckinney, Rick Walters
Jan 08, 2018 -

Express Chevrolet GMC responded

Thank you for the great review! And we look forward to helping with your daughter's purchase as well!

December 06, 2017

The way a car deal should be. I’ve been looking for a Silverado pick up truck and I happen to find it on the Hatcher Chevrolet website in Brownsville Tennessee so I called the deal More

by Deal Seaker TN.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Condray, Brandon Jones, Rick Walters
Dec 08, 2017 -

Express Chevrolet GMC responded

Thank you so much for the great review, we appreciate your business!

December 04, 2017

Very good experience First time i dealt with this dealership sales person James Mckinney and Rick Walters were great,made my experience buying a car so easy,i would recomm More

by billy carter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Mckinney, Rick Walters
Jan 08, 2018 -

Express Chevrolet GMC responded

Thank you for the great review!

November 12, 2017

Very impressed My husband & I visited this car lot yesterday. Had no clue what to expect but was ready to buy a bigger vehicle for our family. Everyone was very welc More

by Belton5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Weatherington , Rick Walters
Jan 08, 2018 -

Express Chevrolet GMC responded

Thanks so much for the great review! We hope your family gets many years of great service from your Buick!

November 08, 2017

This is the 4 vehicle we have brought from them Friendly, knowledgeable staff, willing to go the extra mile. They always try to make everything right, and are readily assessable to help with any con More

by katlady111757
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth Williams
Nov 08, 2017 -

Express Chevrolet GMC responded

Thank you so much for the great review! We truly appreciate your business and wish you many years of great service from your new vehicle!!

October 28, 2017

great dealership james mckinney and all the people at donnie hatcher makes it easy to purchase a vechile i have bought 5 new chev and gmc trucks there and was treate More

by mac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Mckinney, Rick Walters
Oct 28, 2017 -

Express Chevrolet GMC responded

thank you so much for the great review! we appreciate your business over and over again!!

October 23, 2017

2017 Chevy Malibu Hatchet sold me a lemon. Been having issue with my car since day one, and has been in the shop at least ten times due to my car sounding like an 18 wh More

by Joanie
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ray Condray, James Mckinney, Rick Walters
Oct 24, 2017 -

Express Chevrolet GMC responded

We are very sorry that you are having issues, unfortunately the concerns that you are expressing have not been showing up when you have had your vehicle in our service department, even though our Service Manager has ridden with you in your car on three different occasions. Our GM service records show that you have had it in two other GM dealerships and they were unable to duplicate the concerns as well. Our offer has been for you to contact us immediately upon hearing this noise and we would give immediate attention to the concern. We have yet to hear from you. We also have yet to hear from GM or any other advocacy group about your concerns. We strive for excellent customer service and still extend the offer to address your concern.

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