Express Auto Kalamazoo

NEVER AGAIN, NEVER RECOMMEND My issue isn't with the "dealership" itself, but with the Finance Department. I have talked to them so many times in a two week period about making a My issue isn't with the "dealership" itself, but with the Finance Department. I have talked to them so many times in a two week period about making a payment. It was due on 12/23/16 and I told them I would make double payments on 1/6/17. They told me "No, you need to turn your car in or we will repossess it until you can make a payment." Well, I hid my car; they called me, two of my references, and my job repeatedly for two weeks straight, repeating themselves and having me to repeat myself. They were looking like idiots, doing the same thing look for different results. I don't understand how this place doesn't allow someone to miss a payment and make up the payment. I even offered to give them my banking information so they could take the money out of my account on the specified date. The finance department rejected this option. I have never worked with a company where they didn't allow someone to catch up on payments. So, here we are 1/5/17 and they are calling me saying I need to contact them "TODAY" about my account or they will pursue further collection procedures. I have talked to them repeatedly, they call everyday and treat you like they haven't spoken to you. Their handling of this matter is too stressful and they aren't professional at all. Why am I repeating myself to multiple adults? Please don't go to this place and get a car unless you have no other option. It's not worth it. They are crooks, they are rude, their dealings with me is repulsive and disgusting. Missed payments happen. It's called life....I wish there was a way I could get them back legally for the harassment to collect a one-time missed payment, that is two weeks over due....I pay bi-weekly mind you. I have a 2008 Chevy Impala, it has 162,000 miles on it and they are charging me $17,000.00 for it.....it isn't worth the hassle.....I am talking to an attorney about my options to get out of this contract. More

Will definitely do business with them again Very respectful and patient. No high pressure sales. Encouraged me to think about it rather than push for immediate decision. Worked with me on the Very respectful and patient. No high pressure sales. Encouraged me to think about it rather than push for immediate decision. Worked with me on the down payment. More

Rude, crude, unworkable I wouldn't recomend this establishment to my worst enemy. Because of lost work fue to medical I fell behind on payments. Once back to work they got pa I wouldn't recomend this establishment to my worst enemy. Because of lost work fue to medical I fell behind on payments. Once back to work they got paid every week as agreed and I made extra payment when I could to catch up. That wad not good enough as I was constantly threatened verbally and when I dropped off a payment they even held me captive in their establishment. Which was the last straw. Due to excessive medical bills I had no choice to fill bankruptcy in which I am forced to live with but they of course left me black marked with a deragatory mark on my credit report. Which if not having the bankruptcy isn't enough this just adds to the blow. I mean really their employees kid napped me and held me hostage in their establishment in which I could have destroyed their business for doing but I believe in second chances so I didn't do and yet this is the favor they return to me, by black balling me and not even mentioning my payment history as being good but behind. Again this is the last company that I would ever recomend doing business with. I would rate them negative if it would let me. More

Rude customer service I have a 2007 Chevy colbolt that repossessed because the payment wasn't received on the day that they wanted. This company caused me to have to cancel I have a 2007 Chevy colbolt that repossessed because the payment wasn't received on the day that they wanted. This company caused me to have to cancel my debit card. I am a disabled Veteran on a fixed income. How is it the fault of the customer that express auto isn't linked to be paid with your checking account Bill pay. DON'T EVER GO HERE FOR A CAR. EVEN IF YOU PERFECT PAY, AND CANCEL YOUR DEBIT CARD THEY STILL TAKE THE CAR. They also use McDonald's Towing which is one of worst Towing companies in town. More

Crooks By far the worst company on the world!!!!!!!!!! These people are crooks.... Money hungry crooks! I pay 432 for a 2006 Ford Explorer that has no air an By far the worst company on the world!!!!!!!!!! These people are crooks.... Money hungry crooks! I pay 432 for a 2006 Ford Explorer that has no air and one speaker that works. I've asked them to help me by decreasing my payment monthly but they refused. The only option they gave me was to give the vehicle back and get garnished for the balance. After threatening me, the next day they ran a card that I did not give permission to run and caused my account to be $233 in the negative. Their answer to that was "we will pay any fees that we caused but we cannot reverse the payment".... xxx!?! Not to mention this is the second time they've don't that. Then after a year I find out that I am leasing the vehicle, not buying it!!!!!! Express Auto should have to pay back all the people they've ever screwed over... They are legal crooks that need to be stopped!!!! More

disrespectful They get no stars from me they suck. They lie when they say that they will work with you in a hardship instead they try to say you are avoiding a paym They get no stars from me they suck. They lie when they say that they will work with you in a hardship instead they try to say you are avoiding a payment and I have never missed or been late with my payment. I will never buy anything from them again. Further if I had know then what I know now I would have gone to a real dealer instead of wasting my time with them. They grin in your face and over charge you. More

Lost my Info Wish i never went through them. They lost my info then threaten to take my car. They updated software. Put me in debt hole. I would never go back them Wish i never went through them. They lost my info then threaten to take my car. They updated software. Put me in debt hole. I would never go back them. Don't sigh nothing or buy a car from them. They will screw you with payments. Take 3 payments out of my checking account. More

Car broke down 30 days after purchase. Make sure you close your bank account before you give your car back to them!!!! These people are the worst type of humans on Earth! Car broke down eve Make sure you close your bank account before you give your car back to them!!!! These people are the worst type of humans on Earth! Car broke down every 30 days until we finally gave it back 1 year later! They say they're fixing it and charge you to fix and continue to take their $100 a week for a car they never fixed to begin with. Then when you try to term out of the lease they refuse to let you. The service people are incredibly rude and treat you like you're a piece of dirt. Then when you give the car back they drain your bank account for every last dollar regardless of how many kids you have at home and what your circumstances may be. LIARS and THIEVES!!!!!!!!!!!!!!!!!!! More

The absolute worst The account management team is wildly incompetent and uncaring. I had the same issue 3 times where they pulled my direct deposit early (it's set on my The account management team is wildly incompetent and uncaring. I had the same issue 3 times where they pulled my direct deposit early (it's set on my pay days). Once I was stranded in Chicago because they cleared my freaking account before I got paid. I called express auto and they didn't care and said there was nothing they could do. Don't buy from them ever! More

a big group of liars. I bought a car from them and I had trouble with them making promises that they didn't keep. They say that you can take the car to any auto shop and ha I bought a car from them and I had trouble with them making promises that they didn't keep. They say that you can take the car to any auto shop and have it checked out, if its done within 24 hours then they will fix the problems. What they don't tell you is that after you bring them the report from the auto shop of your choice, there mechanics are asked to look at the vehicle and decide weather it needs to be fixed or not. They claim free repairs but you are suppose to pay 100 dollars, the free car rental is going to cost 50. Some braud named heather tried to take a automatic payment from my account even though I had already paid my bill and I never agreed to automatic withdrawal. That is a criminal thing that she did. They are awful! Cars are waaaaaay! Over priced. Do not buy from them. More