Exeter Subaru - Service Center

Excellent service. I am always satisfied with the service at Exeter Subaru. the staff area polite and the waiting area is pleasant with coffee and snacks offered. I am always satisfied with the service at Exeter Subaru. the staff area polite and the waiting area is pleasant with coffee and snacks offered. More

Why I love the folks at Exeter Subaru I first came to Exeter Subaru with my good friend Steve who has purchased several vehicles from this dealership through Jim Laflamme. I was impressed I first came to Exeter Subaru with my good friend Steve who has purchased several vehicles from this dealership through Jim Laflamme. I was impressed with Jim and with everyone with whom I came in contact. This time I had a recall appointment. As a resident of Danvers, Mass., I obviously have dealerships closer to my home however having experienced the friendlinessof the people and excellence of the service, I chose to return to Exeter Subaru. People like Christine Smallcomb, Lisa Ferrari, and Hannah Fowler from this visit and also the folks who helped me in the past, all feel like family. This is my first experience with a Subaru. I've had Volvos, a Saab and Fords. My last car was an Audi but from what I had been hearing from friends and even strangers, Subaru seemed the way to go. And, because of my friend Steve, I discovered Exeter Subaru. Obviously, I'm happy or I wouldn't be driving all the way from Danvers for service. More

Excellent service. Consistently excellent service from a personable and professional staff. It’s the reason why I keep coming back. That, and their Subaru expertise co Consistently excellent service from a personable and professional staff. It’s the reason why I keep coming back. That, and their Subaru expertise compared to other “generic” service options. Thank you! More

Great service This was my first time to have work on my car. They were fast and efficient. The price was in line with what I have had before. Everyone was very poli This was my first time to have work on my car. They were fast and efficient. The price was in line with what I have had before. Everyone was very polite and the waiting room was clean and very pleasant. Margaret Kolbe More

No charge for service rendered I went to Exeter Subaru for an oil change, I thought I needed, made an appointment went and told them exactly why I thought I needed one, plus my husb I went to Exeter Subaru for an oil change, I thought I needed, made an appointment went and told them exactly why I thought I needed one, plus my husband also told Lisa a few things (which was a lot) that he wanted to check out.You need to know first of all I hate to drive,so my husband calls me Driving Ms Nancy, so to eliminate any anxiety I have on driving the car,he wanted to make sure I heard them say everything was ok.They had the car for approximately 3 hours everything was checked out OK I went to give my credit card, and there was no charge.not even a service charge for checking it out, took me back to yesteryear when people just helped people for the sake of helping not for the money they can make. I was one happy Subaru customer, that day which is one of the many days that I have left there smiling. Thanks again Lisa, Kyle, Justin Christine and whoever else I have dealt with that puts a smile on my face😁😀😁 More

Fantastic Service Department I brought my Cross Trek in for a routine service and always appreciate the attentiveness of the employees and the comfort of the waiting area. I brought my Cross Trek in for a routine service and always appreciate the attentiveness of the employees and the comfort of the waiting area. More

Great customer service My Forester needed a recall taken care of and I received a timely date to bring my car in. It was fixed in no time with no trouble. Also received a le My Forester needed a recall taken care of and I received a timely date to bring my car in. It was fixed in no time with no trouble. Also received a level one service. I was met with smiling faces and given a run-down of exactly what was being done and the price so there would be no surprises. People at the front desk were efficient and knowledgeable. My family has purchased many cars from this dealership and will continue to do so. More

Very Professional and QUick Service Lisa (service) and Joe (technician) were very helpful in getting me in right away for a safety inspection. I didn't even have time to read a magazine Lisa (service) and Joe (technician) were very helpful in getting me in right away for a safety inspection. I didn't even have time to read a magazine in the awesome customer lounge (nice snacks). I highly recommend Exeter Subaru. More

Discriminatory, rude, uncaring, arrogant, incompetent! When I took my car in, they offered to detail and clean it for a fee. I said yes, but later they called me and said their employees absolutely refuse When I took my car in, they offered to detail and clean it for a fee. I said yes, but later they called me and said their employees absolutely refused to clean it. I have to stress here that my car was NOT super dirty! There were a few fast food bags and various harmless items in the back seat, but nothing that could not be easily thrown away or put aside for a few minutes. But, nope! They claimed their employee simply refused to do it. I was stunned and couldn't figure out why. It's not as if the car was full of stinky garbage or medical waste or anything. They tried to make every excuse possible, at one point saying there were "bloody bandages" (i.e., on old band-aid), said that they couldn't throw trash away because "we might throw something valuable away by accident" (I asked if the employee could not tell the difference between a hamburger wrapper and a computer monitor). At one point they said the employee was "afraid he might find needles", as if I was some kind of junkie! I offered to pay a little more - no deal. I said I would sign a waiver stating that it was not their fault if something got lost (which I assume is already in their policies). Nope, nothing doing. They had no actual reason, just that the employee simply refused to do it and they were not going to make him do his job. I asked what, specifically, was in there that this guy wouldn't touch - no response. They flat-out refused to force the employee to do his job, backed him 100%, claimed they had no one else who could do it, and basically told me to f--- off because they didn't give a xxxx what I thought. I was both super angry and completely mystified - why would someone refuse to do their job so adamantly for no reason? I only figured it out when I picked up the car and turned on the radio. It was tuned to a super-conservative talk radio station, the kind with endless ranting and shouting about gay people, abortion, godless liberals or whatever. And then it occurred to me: my car has some pretty prominent sights that I'm not only an atheist but a liberal. It made perfect sense - the cleaning guy didn't want to clean the car of a godless liberal like me. And they were too spineless to force him, probably fearing some kind of religious discrimination suit. To make matters worse, they were not at all sorry or apologetic. At every level (and I got up to the regional manager) the response was universally uncaring. No one said "Sorry", no one expressed sympathy or any kind of regret at all. The whole time the attitude was "he doesn't want to do it so he doesn't have to do it, we don't give a xxxx if you don't like it, just go jump in a lake." The whole attitude was just shrugs and "yeah, whatever." Due to the complete lack of customer care I received, I have a theory that perhaps the people who own the dealership are also super-conservative. Oh, and while it was in there, someone stole my very expensive super-fast-charging USB phone charger. I guess it wasn't too dirty to steal from! Then, a week later, the car started having the exact same transmission problem that I had brought it in for originally. So their repairs sucked, too. Arrogance AND incompetence! To get it re-fixed again I took it to another Subaru dealer. Also, since much of the work had been either under warranty or due to a recall, they tried to upsell me with scare tactics about a few things that simply didn't need to be fixed, at outrageous prices. So, these people suck. They are dishonest, incompetent, and care far more about the whims of their employees than what their customers want. Avoid at all costs. More