Exeter Subaru - Service Center

Super Crew You can always expect great service at Exeter Subaru. Repairs are always done right the first time. A good product only made better by an exceptiona You can always expect great service at Exeter Subaru. Repairs are always done right the first time. A good product only made better by an exceptional service department! More

Amazing!! Didn’t even buy a Subaru but they were fantastic and went way out their way to provide excellent service. They even worked with the local Audi dealer Didn’t even buy a Subaru but they were fantastic and went way out their way to provide excellent service. They even worked with the local Audi dealer to make things just right. More

Excellent service department Service department is courteous, thorough in review of maintenance performed and future maintenance. Easy to schedule appointments and service is pe Service department is courteous, thorough in review of maintenance performed and future maintenance. Easy to schedule appointments and service is performed in a reasonable time. Waiting area is clean and comfortable with snacks provided. Complimentary car wash is the best. More

excellent service but disappointed with subaru quality I bought a Forester two years ago from Exeter Subaru. It has been a great car. But only two and half years later, the car already makes noise (with on I bought a Forester two years ago from Exeter Subaru. It has been a great car. But only two and half years later, the car already makes noise (with only 22k miles). It turns out the steer rack needs to be replaced. Fortunately it is still within warranty. Otherwise I was told the cost is a hefty 3,000 (1,000 part + 2,000 worth of labor). Subaru claims it has the highest quality. It turned out this is just another self claimed hoax. I really hope this car I like will not end up as a lemon (will carefully watch and update). I will be very cautious to buy any Subaru brand for my next purchase. The dealership experience has been great. They are friendly, honest people. I appreciate all the information I got from them. They are doing their best to satisfy customers. I was referred by my friend when I bought. I will recommend others to do business with them. More

Archaic Policies Let me first start by saying that I was a regular customer and was loyal to this dealership, brining my car back there even though I have a different Let me first start by saying that I was a regular customer and was loyal to this dealership, brining my car back there even though I have a different Subaru dealer closer to where I live since I moved but I appreciated the level of service I have had done in the past and knowing the team at Exeter Subaru knew the history on my vehicle. With that said, I brought my vehicle in to have the AC system diagnosed (not just recharged… actually diagnosed) and was told that the reason my car was not blowing cold air was just some cheap O-rings. Paid for those to be replaced and then for the re-charge of the AC system. About a month later I bring the vehicle back and have it rechecked and was told that there was more dye in another location and quoted a new price for repairs. The issue I have with this is that if they would have properly inspected and located ALL areas where there was dye leaking the first time I would not have had to pay for the first repair/diag/recharge to be done because I have an extended service warranty plan that covered the second repair in full (and would have covered the first repair had they located ALL of the issues the first time) so I had to pay for the first visit and my deductible on my service warranty claim the second time all for the same issue. When I asked about this I was told that it was a separate issue and I could not be refunded for the first visit and still had to pay my deductible on this one. I would think the dealership would take ownership of this mistake because you can’t tell me that the second issue started after the first repair. Besides all that, my car was ready on a Friday but the dealership had not received payment from my warranty company yet so they would not give me the car even though we already had the claim fully authorized by the company paying it. I asked for the service manager and was told she was not available/around and that it didn’t matter who I talked to the car wouldn’t be leaving the shop without full payment. If that is the case the policy should be re-examined because that is archaic… does a Dr. not you leave the office until they get paid from the insurance? No. Why they couldn’t just have me sign a form stating if they didn’t get the rest of the money from the warranty company I would be liable and they would bill me/call me I don’t know. Also I have been given my car back before without the dealer having received full payment because this happened last time and they let me pay my deductible and leave but the guy didn’t want to hear it. I will not be going back to this dealer, even though I am halfway through a diagnostic process on a different issue (just waiting for the light to come back on so we know what the issue is). I’d rather start over somewhere else. If you do end up going here, Jamie is the best one in the service dept. and you are lucky if you get her as your advisor. More

I enjoy being greeted by name! When I walk through the door of the service department, whether I have an appointment or not, I am greeted by name! I love this dealership because the When I walk through the door of the service department, whether I have an appointment or not, I am greeted by name! I love this dealership because they listen and always treat me with respect. The service manager, Christine, has always taken the time to work issues with me. . Her staff always finds a way to work you in and they are very clear about what is to be done and what has been done. I have a difficult schedule and often have to be fit in where I can. They have always been most helpful. More

Service the way it should be! Courteous, friendly, high ratings for Exeter Subaru Service! I like that I can drive in, get the job done, and I'm on my way. Courteous, friendly, high ratings for Exeter Subaru Service! I like that I can drive in, get the job done, and I'm on my way. More