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131 Reviews of Exeter Subaru - Service Center
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July 29, 2024
On our way from Rhode Island to Maine for vacation recently we starting hearing a clanking noise from one of our tires. We stopped at Exeter Subaru on a Friday afternoon, and we cannot say enough abou recently we starting hearing a clanking noise from one of our tires. We stopped at Exeter Subaru on a Friday afternoon, and we cannot say enough about the professional, courteous and prompt service we received. They had us on our way within the hour. If we didn't live so far away we'd absolutely be buying our next car from Exeter Subaru. I'm sorry that I didn't catch the name of the Service Department gentleman that we worked with, but he did bring in the manager, Christine, who was also terrific. More
by dmadn
Employees Worked With
September 11, 2023
I schedule service to have some parts installed, when I arrived I was told by service advisor, "we don't do that" I asked why then on the service appt. no one had read my request and bothered to get back t arrived I was told by service advisor, "we don't do that" I asked why then on the service appt. no one had read my request and bothered to get back to me? I was met with a blank millennial stare. I specifically stated what work I needed done and the parts I would provide, I took an hour off of work this morning to drop off car. My advice, don't trust Exeter Subaru to really read their service requests. Maybe it is a good place to get your oil changed, that is something they MAY be able to handle. More
by unhappy
Employees Worked With
August 14, 2023
We had a warning light emergency on our way from northern Maine to the Dana-Farber Cancer Center. Exeter Subaru got us in immediately; completed the diagnosis and fixed the problem in about 30 minutes—all a Maine to the Dana-Farber Cancer Center. Exeter Subaru got us in immediately; completed the diagnosis and fixed the problem in about 30 minutes—all at no charge under an extended warranty for this issue. Could not have had better service anywhere. Thanks Ryan and all the service staff for getting us on our way to make our appointment on time. More
by cynde.snider
May 06, 2023
Brought my car in with a foreign object in the tire. They had my car for two days and told me it was fine. The morning I picked it up sure enough nail in the tire. Spoke with manager Christine who told They had my car for two days and told me it was fine. The morning I picked it up sure enough nail in the tire. Spoke with manager Christine who told me to bring it in on Saturday. The warranty center is closed on Saturday so now my car is hostage and I’ve driven out there twice for no reason and I don’t live close. Christine also said she’d be available but refused to call me. More
by Alyssa.mcaleer
Employees Worked With
April 18, 2023
Went for a simple 1 tire change. Made an appointment with them knowing the issue and that it would be under the insurance that they had sold me. They told me it would be no more then Made an appointment with them knowing the issue and that it would be under the insurance that they had sold me. They told me it would be no more then and a hour and a half. Waited over 3 hours and all they did was try and upsell me and tell me I should be “happy” they were accommodating. Abysmal service and communication. More
by garythalberger
Employees Worked With
April 05, 2023
very impressed with my first service visit here. Very personable staff, and contacted me throughout the diagnosis of my vehicle. Will definitely return! Very personable staff, and contacted me throughout the diagnosis of my vehicle. Will definitely return! More
by jahearn78
Employees Worked With
Ryan Washburn
February 09, 2023
Exeter Subaru has serviced my three cars since I purchased the first from the dealership in 2009. The three cars have a combined total of 483,000 miles. I always follow the recommended service inter purchased the first from the dealership in 2009. The three cars have a combined total of 483,000 miles. I always follow the recommended service intervals. That is a lot of service performed of the years. I can say Christine and the service department has treated us professionally and fairly. I trust their work and recommendations regarding service needed on the cars. My experience has been very positive over the years. More
by MM
February 06, 2023
Avoid at all cost; wish I never walked in this location. All the stories are true. All the stories are true. More
by JBates
Employees Worked With
January 23, 2023
John helped me through the diagnosis and explain what the repair would be and how long it would take for it to be fixed. He found me a loaner and I got to be able to continue to go to work etc... While the w repair would be and how long it would take for it to be fixed. He found me a loaner and I got to be able to continue to go to work etc... While the work was being done... He kept in touch with me through the whole process and finished two days earlier. Great service and great team to work with! More
by barbara180476
Employees Worked With
John
