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Executive Nissan - Service Center

North Haven, CT

4.6
955 Reviews

955 Reviews of Executive Nissan - Service Center

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July 01, 2024

Did not call me to confirm price of work needed to be done. Then charged me predatory prices. Called to speak to manager was told they would call me back. No one reached out until the negative review I l More

by alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Gargano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Bussolari
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Meyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alberto Benot
1.0
This rating includes all reviews, with more weight given to recent reviews.
Beloved Bridges
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Leopizzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Stokes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Grote, Kevin Reyes, Gabrielle Fedora
Jul 04, 2024 -

Executive Nissan responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Alex. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

June 30, 2024

Poor communication! !! Never diagnosed my car or looked at it… doesn’t return phone calls had to have my car towed somewhere else More

by marsha.dawson27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alberto Benot
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Leopizzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Executive Nissan responded

Hi Marsha: We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

June 29, 2024

Ryan was Very helpful in getting me acquainted with the car features. The car has an issue with the computer screen not always working and we have been getting updates on the replacement parts. More

by ARESCIGNO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Leopizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Grote
Jul 01, 2024 -

Executive Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ryan and our team, and we look forward to working with you again.

June 23, 2024

Jason was helpful and responsive. He communicated clearly and efficiently and helped make the experience run smoothly. More

by juhasz.xx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2024 -

Executive Nissan responded

Thank you for taking the time to share your thoughts on working with Jason and our team. We're glad to hear we delivered such a great experience!

June 22, 2024

Service was good Jason very professional kept me update every step I’m very satisfied with everything thank you guys More

by Montanezk787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria she pick me up from home and took me to the dealer very professional
Jun 23, 2024 -

Executive Nissan responded

Thanks for sharing about your experience with Jason here at Executive Nissan. We appreciate your business and hope to see you again soon!

June 21, 2024

Alberto is always very helpful and pleasant. He has a great sense of humor too More

by XINSEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2024 -

Executive Nissan responded

Thank you for taking the time to share your thoughts on working with Alberto and our team. We're glad to hear we delivered such a great experience!

June 19, 2024

Easy to set appointment. Courteous customer service representative. Loved the video of my vehicle. End More

by rodydody17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I believe Evan my technician
Jun 21, 2024 -

Executive Nissan responded

Thanks for sharing your thoughts about your experience with Executive Nissan. We appreciate your business and hope to see you again soon!

June 18, 2024

Someone is always there to help you Service people who answer the phone they are right on point getting back to you very good service More

by RONALDDOUGLASVET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Executive Nissan responded

Ronald, we are delighted to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 16, 2024

The people at the dealership are always courteous and professional. It is a pleasure having my vehicle serviced at Executive Nissan. More

by mphinnh
Recommend Dealer
Yes
Employees Worked With
Gary Grote
Jun 17, 2024 -

Executive Nissan responded

Thank you for your very kind review. Gary and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Nissan.

June 16, 2024

Everything went well, very polite and attentive . Work was done well and no problems at all More

by JOHNGIZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Leopizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Grote
Jun 17, 2024 -

Executive Nissan responded

John, Thank you for choosing Executive Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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