Executive Nissan - Service Center

I waited 2hours for a basic oil change and tire check. Way too long. Gary did update me so I did appreciate that. The same afternoon my indicator light went on because I was out of window wash fluid. That Way too long. Gary did update me so I did appreciate that. The same afternoon my indicator light went on because I was out of window wash fluid. That should have been checked and filled in my opinion. More

Good communication about work being completed and expected price, respectful, and easy to work with. expected price, respectful, and easy to work with. More

It was difficult to get through to the service department. The line is often busy and I left a message but didn’t get a call back. Once I finally reached them, however the service was excellent department. The line is often busy and I left a message but didn’t get a call back. Once I finally reached them, however the service was excellent and Tyler was very thorough, timely, and easy to communicate with. More

I love this car dealership, they are best! !! Place to go for a car or SUV, I’m so glad I went to Executive Nissan, they really care and will put in a vehicle, So if looking for great place to !! Place to go for a car or SUV, I’m so glad I went to Executive Nissan, they really care and will put in a vehicle, So if looking for great place to buy, New SUV or Car this it!!! Thanks Executive Nissan, Also everyone is great,Tashell More

This dealership only partially diagnosed the issue with my car. They told me I could pick up my car, and upon arriving the check engine light was still on and it was told to me that no one had test driven my car. They told me I could pick up my car, and upon arriving the check engine light was still on and it was told to me that no one had test driven the car after the repair even though the invoice had stated this had been done. The car was at the dealer for over a week longer as they could not diagnose the problem and needed to involve the factory. A couple days after picking up the car, two loose bolts were noted underneath the car. I needed to return to the dealer for a fourth time to make sure that everything was put back together correctly. Upon returning to have the car looked at, I requested a meeting with the service manager giving him 3 days advance notice that I was coming in to speak with him. When I arrived, I was told that he wasn't available, told the service advisor to "pacify me," and one of the sales managers came out to speak to me. Although she was very friendly, she stated that there wasn't much she could do since she wasn't involved on the service side. This is completely unacceptable customer service, especially after a visit that should have taken two trips to the dealer had now taken me four. More

I would only recommend this service center if you live in the area that's why I gave it 3 stars. I waited 15-20 before someone came to my window to ask what I was here for. Once we got through the check in p the area that's why I gave it 3 stars. I waited 15-20 before someone came to my window to ask what I was here for. Once we got through the check in point my car was ready in a timely fashion. More

Gary was very knowledgeable and personable he explained the issues with my car and had me make the decision on what I wanted repaired. The dealership should have loaner cars available for loyal customers. the issues with my car and had me make the decision on what I wanted repaired. The dealership should have loaner cars available for loyal customers. More

I really enjoy the staff, very helpful. I was helped with purchasing my car. I’m going from leasing to buying. I was helped with purchasing my car. I’m going from leasing to buying. More

First time after my purchase for service. Routine service- no problems and surprised with the service being complementary! Routine service- no problems and surprised with the service being complementary! More

This is my second Nissan from the North Haven dealership in Connecticut. Very clean establishment no complaints. in Connecticut. Very clean establishment no complaints. More