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Executive Nissan - Service Center

North Haven, CT

4.6
1,006 Reviews
Call Service Center (203) 239-5371

1,006 Reviews of Executive Nissan - Service Center

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March 07, 2023

Number 1 individual in the service center is Alberto. We’ve bought 3 vehicles here because of him. More

by potran1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Dileonardo
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Mar 07, 2023 -

Executive Nissan responded

Thanks for sharing your thoughts about your experience with Executive Nissan. We appreciate your business and hope to see you again soon!

March 07, 2023

Still waiting for my check from their screwup! Been over a month since I was told I would receive check. Emailed service manager last week that I was still waiting for the check. He informed me More

by Irate Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Gargano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2023 -

Executive Nissan responded

Thank you for your review. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that I can follow up. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Scott Orsini

Mar 08, 2023 -

Irate Customer responded

Mr Orsini, I thank you for responding to my concern. After bringing my car in January to your service center to conduct the services needed. I put the trust in them as my son travels from Ct to Virginia as he’s in the service. Your service center failed me. How my son made it back to Virginia without breaking down I thank my lucky stars. His engine light came on 2 days later. After a test was performed we found out no oil was in vehicle. One of the tasks that was supposed to be performed. Who knows what else wasn’t done. As he brought it in for an oil change , tires rotated , front end alignment and brake fluid changed. In any event, your service manager back in January around the 16th or 17th that we had a conversation as to what happened. Frank informed me that he was gonna call my son to bring it back to service center the next time he comes home so they can inspect it to make sure no damage was done.(which he did) Also refund my oil change. Needless to say, it took me to send out another email last Wednesday as I received nothing. Frank emailed me Thursday and said he was gonna send check request to executive office to see if check was approved and he would get back to me. No communication was given to me after that. I find it frustrating that I have to take time out of my day to follow-up. My bill was $500 and we paid as it was my obligation to pay for your Services done. It was your obligation to take care of your customer and your department failed. I finally received my check March 7th in the mail. The check was dated March 2nd. No urgency at all to make a customer happy. Best Carol

March 07, 2023

The guy that helped me out was great. Kind professional. Appreciated his help. They did not fix the car. It apparently didn't need the recall. More

by Nmedling
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
Report | Print
Mar 08, 2023 -

Executive Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 07, 2023

Nice and smooth customer service. Leilani Rodriguez was very kind and professional. Definitely the next service of my Rogue Sport will be at Executive Nissan North Haven More

by Vladimir Marcano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leilani Rodriguez
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Mar 08, 2023 -

Executive Nissan responded

Thank you for choosing Executive Nissan, Vladimir. Your feedback and rating mean a lot to us. We're glad Leilani and our team were able to help, and we hope to see you again!

March 07, 2023

LeLani Rodriguez was absolutely amazing! She was clear and understood my needs for my car. I couldn’t have asked a better service rep! More

by CHELSEATHOMPSON34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leilani Rodriguez
Report | Print
Mar 08, 2023 -

Executive Nissan responded

Thank you, Chelsea! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Nissan, we look forward to having you as one of our valued customers for many more years to come!

March 06, 2023

We have used Executive jeep Nissan for almost 15 years of car, service, and sales. We keep coming back for a reason. They are reliable, honest, thorough and most importantly, they invest in the newest techno More

by GeorgeG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2023 -

Executive Nissan responded

Thank you so much for your excellent review, George! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

March 04, 2023

Great service very personable kept me informed and was very pleasant. Went out of his way to let me know how long it would take for service More

by MIKE.SIEDLARZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
Report | Print
Mar 05, 2023 -

Executive Nissan responded

Thank you so much for your kind words, Mike, and for taking the time to leave us this wonderful feedback!

March 04, 2023

Great customer service very knowledgeable what needed to be done didn’t have to wait long went above and beyond will recommend this placeto a friend five stars ⭐️⭐️⭐️⭐️⭐️ More

by medina.juanita777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
Report | Print
Mar 05, 2023 -

Executive Nissan responded

Thank you, Juanita! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Nissan!

March 04, 2023

Always treated with respect they do their best to get all our needs met in a timely manner More

by anncham2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
Report | Print
Mar 05, 2023 -

Executive Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Nissan.

Mar 06, 2023 -

anncham2016 responded

Great company

Nov 23, 2023 -

anncham2016 responded

Done

Nov 23, 2023 -

anncham2016 responded

Done

March 02, 2023

Courteous, professional, thorough, great communication and timely.... I would recommend them to family and friends. The car I bought here is still running like new after 11 years , thanks to their support More

by CAPRICET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
Report | Print
Mar 02, 2023 -

Executive Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

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