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Executive Nissan - Service Center

North Haven, CT

4.6
1,006 Reviews
Call Service Center (203) 239-5371

1,006 Reviews of Executive Nissan - Service Center

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March 12, 2023

Brought my car in for an oil change and to have them figure out the squeak that it was making. Tyler and the mechanic drove it around and determined where the squeak was coming from and fixed it. No mo More

by jcarlso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Leopizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2023 -

Executive Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tyler and the team met your expectations. Thank you again for choosing Executive Nissan, we look forward to having you as one of our valued customers for many more years to come!

March 10, 2023

Was easy to get in for service appt , very helpful and thorough, not to mention getting a ride to work which is only 5 mins away helped so much! More

by JCONNOR4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leilani Rodriguez
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Mar 13, 2023 -

Executive Nissan responded

Thanks for sharing about your experience with Executive Nissan. We appreciate your business and hope to see you again soon!

March 10, 2023

Leilani was very helpful and courteous. Would highly recommend her for your service for your vehicle More

by PROYANKEES338
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leilani Rodriguez
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Mar 10, 2023 -

Executive Nissan responded

It's great to hear that Leilani was able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Nissan!

March 10, 2023

The facility was extremely clean and the staff was very helpful. They kept me updated during the whole process. More

by Doug.grimes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leilani Rodriguez
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Mar 13, 2023 -

Executive Nissan responded

Thank you, Doug. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 10, 2023

I had a great experience when visiting this dealership. LeLani Rivera was patient, kind, and made the long sitting worth while. She made sure to give me a number to contact her at if I had any concerns whi More

by jahsziah.robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leilani Rodriguez
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Mar 13, 2023 -

Executive Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Leilani and our team here at Executive Nissan.

March 10, 2023

There really informative and found my problem and the damage was major so I’m wait for the financial department to contact me with the results More

by RATLIFFJESSE55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2023 -

Executive Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 09, 2023

Executive Jeep worked with me on my warranty claim. Excellent communication and completed in a timely manner. More

by bryoung924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2023 -

Executive Nissan responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Nissan. We look forward to having you as one of our valued customers for many more years to come!

March 09, 2023

your service department, it's not good. .. it tries to fix things that the car doesn't need,,, it's not a good thing, what you do. More

by carminebmw328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ty Hubbard
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March 09, 2023

Very aggressive in service. Jeep was brought in for a tune up ; end up paying close to $3000 for a Jeep that was well maintained. Some of the work was unnecessary; replacing a More

by peterG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Meyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2023 -

Executive Nissan responded

Good afternoon i am sorry that nobody has got back to you i would like to help you could you provide me your full name so i can look up your file. and assist you. Thank you Scott Orsini

Mar 11, 2023 -

peterG responded

Thank you for your response to my review. It is appreciated. My request was for reimbursement for a cabin filter since it was not necessary because one was installed 10k miles ago in July 2022 Also I requested reimbursement for the fuel injection service which was also not necessary Reimbursement for the cabin filter was made. Thank you! I was not reimbursed $200 for the fuel injection service that was not necessary!. My jeep did not have a rough idle. It ran well. No idling problem. My jeep was brought in for a normal tuneup. The service bill came to $3K. I Called Frank Garamono about the unnecessary work that was done and left a voice mail message. When I did not receive a return call I called Frank again and left the same message. The purpose of my call was to get a refund for the $200 fuel injection that was performed. The $200 was buried within the $3000 telephone service quotation I received. The fuel injection was not necessary and not part of the tuneup schedule. When I came in for service I brought with me the Jeep manual and showed Jason what Services I wanted to be performed at the 100K service. When I spoke to Jason on the phone, Jason did not tell me the injection would cost $200. I would have said NO! Over the phone with Jason I remember a total repair cost of $3K. I don’t remember it being itemized. For a car that is serviced regularly and running well, I was shocked that my Jeep required $3K of repairs . In all my years, I have never received a $3K service bill! It was by far the highest cost incurred ever for a routine maintenance! The $200 for the fuel injection that I was charged should be reimbursed since it was totally unnecessary! Jeep ran well! I tried to talk to Frank about this and he never called me back. Peter Goletz Cell: 203.671.4001 Invoice 543205 Invoice 535340 Work 203.285.1813

March 09, 2023

Jason is so quick and so nice. Everything gets done so efficiently. Altogether very satisfactory, good place to do business. More

by SJNRANK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2023 -

Executive Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Mar 10, 2023 -

SJNRANK responded

Completely satisfied and happy with my dealings with Executive Nissan. They are so lucky to have Jason!

Mar 10, 2023 -

Executive Nissan responded

Thank you for those kind words about Jason, we are lucky to have him on the team and we will pass your review along to him thank you for your business we truly appreciate it .

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