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Executive Nissan - Service Center

North Haven, CT

4.6
1,006 Reviews

1,006 Reviews of Executive Nissan - Service Center

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March 26, 2023

You broke my oil pan never replaced my oil filter and tried to charge $2100 to fix it! Your service manager never called back Im reporting you to the BBB and DMV! More

by songhurst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Leopizzo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Executive Nissan responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 25, 2023

I recently had an issue with my Jeep Wrangler that resulted in two visits to the service center. During this time, I dealt with Tyler, Frank, and Jason. They could not have been more helpful. Their re More

by Cathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Gargano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Leopizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Executive Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 25, 2023

Always attentive, things are explained well and the waiting areas are clean and comfortable. Restrooms are clean and convenient. Staff is always a pleasure to work with. More

by WLISCHEID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leilani Rodriguez
Mar 27, 2023 -

Executive Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

March 25, 2023

I appreciated Alberto helping me to a cup of tea, protein bar and a comfortable chair to wait the short time until my car was ready. More

by MECOLLINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Executive Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 25, 2023

While service was good, with an 8 am appt car wasn’t seen until after 1pm. Work was done well, but saw a recommendation for new air filters that stated was denied, but was never discussed with me. I would ha More

by ptramg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leilani Rodriguez
Mar 27, 2023 -

Executive Nissan responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

March 25, 2023

This visit was very pleasant very productive the customer service rep was very helpful and explaining services needed pleasant young lady More

by ITURNAGE52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leilani Rodriguez
Mar 27, 2023 -

Executive Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 24, 2023

Service was good and the customer service was fantastic. The lady that took care of me was very professional and respectful. More

by mtstevenson123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leilani Rodriguez
Mar 27, 2023 -

Executive Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

March 24, 2023

They are a total rip off. After 4700 less than a year ago for my transmission I was just charged 800 for 2 hoses and fluid because they claim they don't have to do that when t More

by Ehwirelesszone2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Leopizzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Wagoner
Mar 24, 2023 -

Executive Nissan responded

good afternoon we would like to help you and find out what went wrong if you could kindly give us your name and contact info we would like to speak to you .

Mar 24, 2023 -

Ehwirelesszone2018 responded

Patti Toro 2039968059. I contacted Nissan consumer complaints dept. I spoke with Jimmy who was rude and arrogant and told me to have a great day and hung up

Mar 24, 2023 -

Executive Nissan responded

Our service manager will give you a call back on Monday morning

March 24, 2023

Very pleasant and cooperative. Finished in a timely fashion. Work was done well. No complaints. More

by MWYSOWSKI14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Executive Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 24, 2023

Always good service and usually doesn't take that long. I would recommend to others. More

by dswaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Executive Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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