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Executive Nissan - Service Center

North Haven, CT

4.6
956 Reviews
Call Service Center (203) 239-5371

956 Reviews of Executive Nissan - Service Center

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August 16, 2023

Service area fine with Gary (advisor). Check out lengthy though. Staff had their back to me with personal chatting. Eventually, ' oh. I guess your keys are here'. Hum. Didn't feel l More

by IRENEBAUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
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Aug 16, 2023 -

Executive Nissan responded

Irene, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 15, 2023

This dealership was very well managed. The customer service was above a five star rating. More

by DENEY517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
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Aug 16, 2023 -

Executive Nissan responded

It's great to hear that Gary was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Nissan!

August 10, 2023

We have always serviced our cars at Executive Nissan and found the expense to be satisfactory. More

by richkkar4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2023 -

Executive Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 09, 2023

A wonderful, clean atmosphere, customer service, very knowledgeable, friendly, courteous, prompt Nissan please from me and helping with the service More

by Ctmex06516
Recommend Dealer
Yes
Employees Worked With
Gary Grote, Gary Grote
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Aug 10, 2023 -

Executive Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 09, 2023

I had no issues with the work but I didn’t receive an inspection report or any explanation as to why I have a service warning saying “Other” and what works needs to be performed. And the warning wasn’t c More

by jpbocc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leilani Rodriguez
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Aug 10, 2023 -

Executive Nissan responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

August 08, 2023

No complaints about this dealership, service went well, the advisor Tyler went above and beyond to be sure my vehicle was taken care of! More

by nessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Leopizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Executive Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Tyler here at Executive Nissan.

August 08, 2023

Leilani was very helpful and kind. The only helpful person there. Sales manager was very rude and unhelpful with my issues. I will never buy from Executive again. More

by MELISSA_RIENZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beloved Bridges
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales manager Francisco was horrible to speak to and very rude. , Leilani Rodriguez
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Aug 13, 2023 -

Executive Nissan responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, Melissa, we'd love to address your concerns in detail.

August 07, 2023

The dealership was very helpful with customer service both ways home and to pick up vehicle with needed car service. The pick up was 100 % smooth on a Saturday. More

by STEVES281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Leopizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2023 -

Executive Nissan responded

Thank you, Steve, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 05, 2023

They offerd a very Excellent price and duration of service to the best of my knowledge. More

by pmikys
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
Report | Print
Aug 07, 2023 -

Executive Nissan responded

Thanks for sharing about your experience with Executive Nissan. We appreciate your business and hope to see you again soon!

August 04, 2023

Gary was extremely helpful day of service I was late for my apt due to traffic problem he was accommodating and professional More

by Carol Wit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
Report | Print
Aug 05, 2023 -

Executive Nissan responded

Carol, we are very happy to hear that Gary provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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