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Executive Nissan - Service Center

North Haven, CT

4.7
982 Reviews

982 Reviews of Executive Nissan - Service Center

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December 18, 2023

I was not told the price of things I ask for and the lady who was working with me no prices and the cabin filter and engine filter was changed but how many times have I been coming there and no one knew that More

by ladyj4443
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nichole Stevens
Dec 18, 2023 -

Executive Nissan responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 18, 2023

I have serviced my car at Executive Jeep for over 11yrs. I will never again go to anyone else but Tyler ever again! Tyler is very professional and honest! My car came in with many problems! Tyler had a rent More

by Emily Victoria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alberto Benot
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Leopizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Executive Nissan responded

Emily, Thank you! Tyler and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Nissan.

December 18, 2023

Disappointed. Frustrated with the lack of communication and accommodation. Now over a month with no answers no talk of reimbursement of my travel expenses no talk More

by DI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Gargano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Meyer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Executive Nissan responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Dec 19, 2023 -

DI responded

I would like to speak with a manager but my phone calls and voicemail to Frank was never returned.

December 14, 2023

Gary was super helpful and efficient. He was responsive, took care of my car's needs and set me up a ride as well. Easy Care is amazing - I will never buy a car without having Easy Care More

by Jennifer L Tzetzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
Dec 14, 2023 -

Executive Nissan responded

Thank you for your business and this review, Jennifer. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 12, 2023

Most of the time imx at Executive I am waiting while the work - oil changes, tire rotations - and they get me in & out very quickly! Thanks Alberto!! More

by HSAARCHITECTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Executive Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Alberto and the team met your expectations. Thank you for choosing Executive Nissan, we look forward to having you as a valued customer for many years to come!

December 11, 2023

While in for service asked to have tires rotated and check tire pressure got vehicle back and when i left tire pressure was 28lb One hr later tire pressure was still 28lb had to fill all tires up to 33l More

by DEANTONIO.JOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Grote
Dec 12, 2023 -

Executive Nissan responded

Joe, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

December 09, 2023

I came thinking you guy’s were going to take care of me , very disappointed had to wait all day for a diagnosis and never happened I know for a fact it doesn’t take that long More

by JEROME-HOWARD
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nichole Stevens
Dec 13, 2023 -

Executive Nissan responded

Jerome, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

December 08, 2023

I wish they were better at answering the phones but they experience in person was great More

by IMANILANGSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nichole Stevens
Dec 10, 2023 -

Executive Nissan responded

Thank you so much for your kind words for Nichole, and for taking the time to leave us this wonderful feedback!

December 08, 2023

Prompt, clean, and Gary Grote is the best. . Super knowledgeable, and professional and always delivers... More

by rpython2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
Dec 10, 2023 -

Executive Nissan responded

Thank you for your very kind review. Gary and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Nissan.

December 06, 2023

Very helpful with repairing my Murano and helping deal with our insurance company. Alberto was great! More

by JBLY65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Executive Nissan responded

We are very happy to hear Alberto provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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