Executive Nissan - Service Center

Sales was great. End of lease experience was ok. I was told by service dept. I needed new tires due to 'Connecticut state regulations' and my tread measurements were End of lease experience was ok. I was told by service dept. I needed new tires due to 'Connecticut state regulations' and my tread measurements were too low. I was in the service department 1 month prior for an oil change and I was not informed that my tires were nearing not complying with CT regulations. The service department told me I needed new tires before getting my car back, so i was scrambling to get another $1,000. Then I got a call back it was only a Nissan suggestion and the tire treads were not out of CT state regulation standards. I just feel that this was confusing and not everyone in the department was on the same page which caused confusion and additional stress on my part. Nicole was always nice and professional, just a lot of back and forth over something that wasn't necessary at the moment. More

I was in and out within an hours time. Gary was very personable and explained everything that needed to be done. Gary was very personable and explained everything that needed to be done. More

Gary was great to work with and gave us all the necessary information with a very accurate timeline. information with a very accurate timeline. More

It was a great time with your dealership. Your staff was really courteous. Very good. Your staff was really courteous. Very good. More

We've been customers for 13 years, have purchased and paid off 2 vehicles. We always have our services done there and I can't say how much I appreciate the staff. We will definitely think about purchasin paid off 2 vehicles. We always have our services done there and I can't say how much I appreciate the staff. We will definitely think about purchasing from there again in the future More

Gary was very knowledgeable and accommadating . Everyone that l came in contact with was very pleasant. Everyone that l came in contact with was very pleasant. More

Executive management doesn’t seem to be as concerned about providing a positive customer experience as does some of the staff. about providing a positive customer experience as does some of the staff. More

I got I and then I got out at the expected time. All good, when everything was done. All good, when everything was done. More

Very efficient, easy to get service coordinated and completed on time, as promised. No overselling of services. completed on time, as promised. No overselling of services. More

Always informative and courteous of my needs. Goes over everything that is going on with my vehicle. And always done in a timely Manner Thank u for great service Goes over everything that is going on with my vehicle. And always done in a timely Manner Thank u for great service More