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Executive Nissan

North Haven, CT

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4.7
1,132 Reviews
As part of the Executive Auto Group, Executive Nissan gives customers the Best Price First. With non-commissioned sales people, no haggling, an industry-leading exchange policy, and a satisfaction guarantee allow Executive Nissan to provide you with the absolute best car-buying experience you’ve ever had. Everything is included in the listed price, so there aren’t any surprises down the road. We’re here to help you find the perfect car that fits your unique needs and lifestyle. That’s the Executive Way, and it’s why we’re consistently rated one of the best dealerships in Connecticut.
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900 Universal Dr N

North Haven, CT

06473

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Showing 1,132 reviews

July 12, 2019

Extraordinarily bad service department Just had a stunningly disappointing experience with the service department. A week, or so, ago, I phoned and arranged to take my Nissan Rogue in for s More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
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Jul 12, 2019 -

Executive Nissan responded

John - This is not at all the experience we intend for our guests and I do understand your frustration. I would like to have another look at your vehicle to make sure we get it repaired and running smoothly. I'm going to look for your contact information, but in the case I can't find it, please give me a call. Thank you, Frank Gargano - Service Manager - 203-672-6037

Jul 12, 2019 -

John responded

I'm still stunned by the treatment I received. I made the appointment, stating as my reason that the check engine light was illuminated. I dropped the car at the appointed time of 10:30 am on Wednesday. I received a phone call at around 4:00 pm on Thursday that my car was ready. The Executive Nissan service department had my car for two full work days ... and then told me that I needed to make another appointment to address the issue for which I'd made the first appointment. Most disappointing is that I authorized nearly $2,000 in work, believing that my car would be fixed and, most importantly, that the check engine light issue would be addressed. Now, I've invested the $2,000 in my car, but a serious, expensive repair may loom. I've been deprived of the opportunity to make an informed decision whether to repair my car or trade it in toward a new one. Frankly, for the sake of other consumers, I believe that I'm morally obligated to file a complaint with the Department of Consumer Protection of the office of the Connecticut Attorney General.

July 30, 2018

Above and beyond Ask for Phil, He's fantastic. He went above and beyond to get my wife into a car so she could get to work today. He gave her dealer plates and made th More

by ottoman42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil
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