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Executive Kia - Service Center

Wallingford, CT

4.7
1,322 Reviews

1,322 Reviews of Executive Kia - Service Center

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August 06, 2024

They have great customer service and are available to Answers all my questions . Will get.back to me More

by CBUSCH13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Executive Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Kia. We look forward to having you as one of our valued customers for many more years to come! Carl Maratta Service Manager

August 06, 2024

I have visited this particular Kia dealership on more than a few occasions and continue to tell my friends how pleased that I am with the way that they run their operation. They are always courteous, but More

by sbelbusti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Executive Kia responded

Thank you! Rachel and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Kia. Carl Maratta Service Manager

August 06, 2024

Great service, nice employees and were respectful and communicative. Pleasure to work with. Took two attempts to get my car fixed tho for AC issues. More

by baselsadeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Anthony
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Executive Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carl Maratta Service Manager

July 29, 2024

Executive Kia in Wallingford is the worst place to take your car. They put a new engine in my vehicle and now my AC don’t work to them. They charge me over $300 to fix it still not working. They told me it More

by vtkdtang44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 29, 2024 -

Executive Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Carl Maratta Service Manager

July 22, 2024

Overall the Kia repair shop has good service but Rick definitely turned a unfortunate situation into a positive one. I took an Uber to pick up my car at closing (it was actual after closing since I neede More

by Jrhod192
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Executive Kia responded

Thank you for taking the time to share your thoughts on working with Rick and our team. We're glad to hear we delivered such a great experience! Carl Maratta Service Manager

July 03, 2024

They are responsible and provide accurate information. .they were very accommodating as well. Thanks you More

by ANGELO.P.LOSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Anthony
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Executive Kia responded

Thank you for your business and this review, Angelo. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carl Maratta Service Manager

June 28, 2024

Great people to work with. Very accommodating. Pleasant, knowledgeable. Made a last minute request for service and they made it work. More

by MONTEFUSCO321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2024 -

Executive Kia responded

Thanks for sharing about your experience with Executive Kia. We appreciate your business and hope to see you again soon! Carl Maratta Service Manager

June 25, 2024

I have nothing to say bad about your company I brought in my car for an oil change and it was very on time overall I give them a five-star thank you More

by mikea12457
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Executive Kia responded

Mike, We are very happy to hear Rachel provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Carl Maratta Service Manager

June 24, 2024

I’ve purchased vehicles from is Executive Auto Group since 08’ in my opinion the best auto group, from sales to service top notch. They really care about customer service very satisfied with all More

by Iiaco2@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Executive Kia responded

Thanks for sharing about your experience with Executive Kia. Rachel and our service team appreciate your business and hope to see you again soon! Carl Maratta Service Manager

June 24, 2024

Great people, always let me know the status of repairs and when I can pick up the car. As I said, great staff. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Anthony
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Executive Kia responded

Thank you, John! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Kia. We look forward to having you as one of our valued customers for many more years to come! Carl Maratta Service Manager

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