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Executive Kia - Service Center

Wallingford, CT

4.7
1,352 Reviews
Call Service Center (203) 949-7480

1,352 Reviews of Executive Kia - Service Center

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June 19, 2023

The Service was complete before the promised time. No complaints here. Job well done Executive ! More

by jeffreywilson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Marino
Report | Print
Jun 20, 2023 -

Executive Kia responded

Thanks, Jeffrey! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Kia! Carl Maratta Service Manager

June 19, 2023

The service was EXCELLENT from beginning to end and my car is running beautifully. This was my first time at Executive Kia - I don't even live in Connecticut but my mom had been raving about the great ser More

by lauren
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Adam Marino
Report | Print
Jun 20, 2023 -

Executive Kia responded

Thank you for choosing Executive Kia, Lauren. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Carl Maratta Service Manager

June 15, 2023

Always very courteous! Give recommendations on services, and overall a friendly environment Very helpful staff More

by veronica10
Recommend Dealer
Yes
Employees Worked With
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harrison Stone
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Jun 15, 2023 -

Executive Kia responded

Thank you for your very kind review, Veronica. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Kia. Carl Maratta Service Manager

June 15, 2023

Helped fix my recalls and took care of one I wasn't aware of. Thanks guys! More

by jimjambam
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Marino
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Jun 15, 2023 -

Executive Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carl Maratta Service Manager

June 15, 2023

Courteous, service finished in reasonable time, almost criminally high labor charge to swap out an air filter. More

by THEOARCHY7
Recommend Dealer
No
Employees Worked With
Adam Marino, Adam Marino
Report | Print
Jun 18, 2023 -

Executive Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Carl Maratta Service Manager

June 15, 2023

I'm not happy with executive kia Executive kia made me feel stupid. I Will not recomend executive kia More

by VICTORCASSO
Recommend Dealer
No
Employees Worked With
Adam Marino, Adam Marino
Report | Print
Jun 18, 2023 -

Executive Kia responded

Thank you for this feedback, Victor. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Carl Maratta Service Manager

June 14, 2023

Was very quick with turn around time on our service issue was very pleased with the attention to detail. More

by rmazzotta44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2023 -

rmazzotta44 responded

Yes that was my review

Aug 01, 2023 -

Executive Kia responded

Thanks for sharing your thoughts about your experience with Executive Kia. We appreciate your business and hope to see you again soon! Carl Maratta Service Manager

June 14, 2023

Service always takes advantage of customers. Issues every single time I go there. Choose a different place. Takes way too long and they don't communicate with you More

by Lorbo0618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie Rice
1.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Stone
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ying "Chin" Chang
Report | Print
Jun 18, 2023 -

Executive Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Carl Maratta Service Manager

June 12, 2023

Car has been in 4 times for same problem. The last suggestion for issue could not be found in owners manual. More

by SANDPITJOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

Executive Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carl Maratta Service Manager

June 09, 2023

I am very appreciative of the service that I receive at this dealership. Rick is very helpful, professional and friendly More

by Bobnad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2023 -

Executive Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Carl Maratta Service Manager

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