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1,298 Reviews of Executive Kia - Service Center
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October 01, 2024
The people are always kind there and get things done in a timely matter. Even during emergencies. timely matter. Even during emergencies. More
by Aj
Verified Customer
September 30, 2024
This is my first time in almost 7 years of going to this dealership where we had a problem twice within a month. My wife had an issue, which she then called me in to listen to the conversation. There was dealership where we had a problem twice within a month. My wife had an issue, which she then called me in to listen to the conversation. There was heat to the conversation but no yelling. Even i felt unheard and disrespected by the supervisor as well as the employee. There was no accountability on the part of the sevice department and the supervisor even threw her colleague under the bus! 2 weeks later when we brought our 2nd car in for service, I just went in and felt a very cold response. The supervisor called my wife to ask about a particular service, when my wife declined, she hung up on my wife. Then called me back later to say the car was ready. No sticker on the windshield noting when my next serivce was. I then mentioned that she never gave me a coupon for a free car wash for our other car, but she argued that she did. Customer words do not mean anything. Parking- absolutely terrible!!! Not even just because of construction. If you have people coming in for service on the weekend, make sure you have somewhere for them to park! We are actually thinking of going to another dealership as this one is going downhill. Poor customer service. More
by Frustrated_customer
Employees Worked With
September 30, 2024
Good customer experience for the first time visit and expect to go back next service expect to go back next service More
by sungjiny
Employees Worked With
September 27, 2024
I am a first time leaser and leased a brand new vehicle from this dealership in July. I have already begun to have issues with the vehicle and keep trying to bring it in for service, but it does not seem l from this dealership in July. I have already begun to have issues with the vehicle and keep trying to bring it in for service, but it does not seem like a priority for the dealership. No one wants to return my calls. I kept being called when you wanted a positive review from me after leasing and now that I need assistance with my car, no one is around. The car should not have issues after less than 3 months first of all, but now that it does, I can’t get it in for service because of limited options and no loaner cars available. It has been ridiculous. More
by ajforsythe13
September 27, 2024
I leased my first vehicle from the dealership and within 2 1/2 months I have had a few issues with the car and no one seems to want to help me out. Limited appointment options, no loaner cars and lack of co 2 1/2 months I have had a few issues with the car and no one seems to want to help me out. Limited appointment options, no loaner cars and lack of concern about the fact that a brand new vehicle is having these issues. No one seems to want to return my calls, which is disappointing because the service seem to be great when they wanted me to sell me a car. More
by ajforsythe13
September 23, 2024
Courteous knowledgeable staff - from sales, finance to service. We have been with Executive KIA for 6 years. I’m on my third lease & my husband bought our second service. We have been with Executive KIA for 6 years. I’m on my third lease & my husband bought our second More
by robinsonearlj
September 23, 2024
Harrison provided me with great customer service and accommodations so I would not be affected by my vehicle being in service for over a few months. He was informative and provided updates. accommodations so I would not be affected by my vehicle being in service for over a few months. He was informative and provided updates. More
by WSHERMAN0
Employees Worked With
September 23, 2024
The Office is well organized and staff are so nice , specifically Rick, all the team are good and I highly recommend going there. specifically Rick, all the team are good and I highly recommend going there. More
by salamabod1975
Employees Worked With
September 23, 2024
I have leased and/or purchased 4 Kias over the years, from a Cadenza to a Kia Sportage which I was leasing and have now purchased. My experience with Executive Kia has been excellent. The vehicle is jus from a Cadenza to a Kia Sportage which I was leasing and have now purchased. My experience with Executive Kia has been excellent. The vehicle is just what I need for coming and going to work and it has AWD which is a big help during winter. I have identified all the people with whom I have contact and each and every one has been knowledgeable, helpful and gets the job done. My latest meeting was with Cristian Hernandez helped me close out issues work with paperwork associated with the purchase of Kia and obtained DMV documents to get me on the road. Executive Kia is a great outfit, and I wish them continued success. More
by Tom
Employees Worked With
September 21, 2024
Service department is lacking in customer service, leadership & accountability. Say they have done things that they haven't. Will be changing dealerships very soon. leadership & accountability. Say they have done things that they haven't. Will be changing dealerships very soon. More
by Unhappykiaowner
