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Executive Kia - Service Center

Wallingford, CT

4.7
1,300 Reviews

1,300 Reviews of Executive Kia - Service Center

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January 17, 2024

The service staff are knowledgeable, don't push unneeded services, and provide a warm, welcoming environment. More

by KELLYJEL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Executive Kia responded

Thanks for sharing your thoughts about your experience with Executive Kia. We appreciate your business, Kelly, and hope to see you again soon! Carl Maratta Service Manager

January 17, 2024

Rick in service is amazing and is very knowledgeable in his job. Always accommodating. Katie if Rick is not there is also my go too. More

by JOEANDVICSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Rice
4.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Stone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Executive Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carl Maratta Service Manager

January 17, 2024

Always keep you informed about status of repair. Comfortable waiting area and always clean. Xx More

by Clare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Marino
Jan 18, 2024 -

Executive Kia responded

It's great to hear that we were able to help you out, Clare. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Kia! Carl Maratta Service Manager

January 17, 2024

Great experience at the executive Kia in Wallingford staff was great very professional and even had a loaner to give me while my car was being repaired More

by Juva1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Executive Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Kia. Carl Maratta Service Manager

January 17, 2024

Little to no communication. Constantly having to call for information. Never updated on vehicle, almost as if they are waiting for you to call instead of being helpful and getti More

by JBENITO14
Service Communication
Recommend Dealer
No
Employees Worked With
Katie Rice
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Marino
Jan 18, 2024 -

Executive Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Carl Maratta Service Manager

January 09, 2024

Adam has been wonderful to work with and went above and beyond to make sure I was taken care of! More

by MORGAN.WININGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Marino
Jan 09, 2024 -

Executive Kia responded

It's great to hear that Adam was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Kia! Carl Maratta Service Manager

December 21, 2023

Timely and professional. Easy access to site. Setting up appointments is easy too. Great job More

by engl422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Marino
Dec 22, 2023 -

Executive Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carl Maratta Service Manager

December 14, 2023

The service department at executive Kia is always a pleasure to work with. They take pride in their customers and everyone is always pleasant upon entering the service department. More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Ortiz
Dec 14, 2023 -

Executive Kia responded

Thank you, Anthony, for sharing about your experience with Executive Kia. We appreciate your business and hope to see you again soon! Carl Maratta Service Manager

December 05, 2023

Extremely frustrating. Not how you should do business. Worst service experience I’ve had through 5 vehicles. They had my car for 6 hours and couldn’t get the services done. More

by jjt0410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harrison Stone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Executive Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Carl Maratta Service Manager

December 05, 2023

We always enjoy going to executive Kia because we know they’re going to take care of us. We had a 1 o’clock appointment. I added a couple things at the last minute and they took care of everything and the More

by PONTEJAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Executive Kia responded

James, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carl Maratta Service Manager

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