Executive Kia - Service Center

Fast and helpful. Very helpful in telling me what was wrong with my car and what was the most important to get fixed. Very helpful in telling me what was wrong with my car and what was the most important to get fixed. More

The problem with my stereo has not been solved. It is been in the dealership six times since I purchased it. . You have replaced the plug you have placed the wiring harness and you even placed the It is been in the dealership six times since I purchased it. . You have replaced the plug you have placed the wiring harness and you even placed the stereo itself and it's still works when it feels like it. This is unacceptable The last time it was in the dealership for 6 weeks!!!! And it still isn't right. More

Excellent customer service and turnaround time. Everything was explained clearly and I was kept informed. Everything was explained clearly and I was kept informed. More

Excellent customer service and support. The whole staff is friendly including the sale department A very clean dealership The whole staff is friendly including the sale department A very clean dealership More

Great service Staff was friendly and informative and very pleased with automobile work Done on my vehicle and the extra care that was given pleased with automobile work Done on my vehicle and the extra care that was given More

Service was professional and courteous. Job completed in less time than estimated. No added comments Job completed in less time than estimated. No added comments More

Kept me informed & updated, explained what work was done, used a video on the condition of my car, friendly yet professional, did an excellent repair and gave a coupon for a complimentary car wash. ?? used a video on the condition of my car, friendly yet professional, did an excellent repair and gave a coupon for a complimentary car wash. ?? More

I was always told that they would call me with an update, but I always had to reach out to them. I felt like if I weren't micromanaging every step of the process, my repair would never have been completed. M but I always had to reach out to them. I felt like if I weren't micromanaging every step of the process, my repair would never have been completed. My contact person changed (from Adam to Rick) without being told. Adam originally said that he would order parts while we waited for approval for GEICO - then I asked if the parts had been received and was told that first GEICO had to approve - and then the parts were on backorder (which meant that the repair could not be completed the week I had off from work without getting a rental car). It took 2 full months to complete the repair. I also made it very, very clear that I did not want to rent a rental car. I was constantly offering suggestions as to how to accomplish the repair without needing a rental car - but information such as the fact that they made repairs on Saturdays would have been helpful - I always had to ask for this info, it was never supplied to me. We decided on a Saturday repair date, but then I was told the repair needed more time and I would have to rent a car anyway. Then I was told that Kia Customer Care will reimburse the rental car and it has been weeks and I am still in limbo with that. This is the worst customer service I have ever experienced. More

The employee was great. He answered all my questions.He would keep me posted on the progress of the kia.Great service rep very pleasant. He answered all my questions.He would keep me posted on the progress of the kia.Great service rep very pleasant. More

My experience at Executive Kia has always been amazing! The customer service and the maintenance is second to none! The customer service and the maintenance is second to none! More