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Executive Kia - Service Center

Wallingford, CT

4.7
1,353 Reviews

1,353 Reviews of Executive Kia - Service Center

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November 13, 2021

Bought my first Kia here a little over a year ago and the experience was great! I’ve been back three times for regularly scheduled services and all of the employees have been professional and thorough. It’s More

by Crowleybeth10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Nov 14, 2021 -

Executive Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tucker Sampiere Service Manager

November 11, 2021

Great people ready to help. Make going to see them a pleasure and get it done. More

by GZUCKERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Nov 10, 2021 -

Executive Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Executive Kia. Please don't hesitate to reach out if you need anything else. Tucker Sampiere Service Manager

November 11, 2021

Rick was very supportive and knowledgeable also the facility was clean and offered coffee and my vehicle was ready within an hour More

by andrewcarreras69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Executive Kia responded

Andrew, Thank you for the kind words for our service department! Rick and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Tucker Sampiere Service Manager

November 09, 2021

Very nice people to deal with. Calls or sends texts to keep you updated on repairs. More

by donnag53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush, Bob Snedeker
Nov 09, 2021 -

Executive Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Kia, we look forward to having you as one of our valued customers for many more years to come! Tucker Sampiere Service Manager

November 09, 2021

Very friendly and helpful. Always finish work when they say and the car is always clean when it is returned. Wonderful people. More

by MFURBUSH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Snedeker
Nov 10, 2021 -

Executive Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Kia. Tucker Sampiere Service Manager

Nov 10, 2021 -

MFURBUSH responded

Thank you and your people for making it a pleasant experience at your dealership.

November 07, 2021

As always the service department are extremely knowledgeable, personable and timely which made for a pleasant experience. More

by ASCHRIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tucker Sampiere, Brian Roush, Bob Snedeker
Nov 07, 2021 -

Executive Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tucker Sampiere Service Manager

November 04, 2021

They are and were very helpful in every way with issues with my car parts More

by JOER7271
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tucker Sampiere, Brian Roush, Bob Snedeker
Nov 04, 2021 -

Executive Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Tucker Sampiere Service Manager

November 02, 2021

To expensive , you charged for the rotation of the tires you got to be kidding me and Kia makes it impossible to get a oil change any where else but I still have the option of going back to Nissan thank god More

by ACEADAMS89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Parbhunath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tucker Sampiere, Brian Roush, Bob Snedeker
Nov 16, 2021 -

Executive Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Tucker Sampiere Service Manager

November 02, 2021

The dealership has always taken good care of the cars we purchased there. They are good about reminding us when different services might be required. My tire air pressure was not checked. Dashboard ligh More

by RBANNISTER0
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Snedeker
Nov 02, 2021 -

Executive Kia responded

Thank you for your feedback. Our goal is to make sure everyone who walks through the door leaves happy, and we're sorry if we fell short this time. Thanks again for choosing Executive Kia, we hope you will give us another opportunity to serve you and demonstrate our commitment to excellent service! Tucker Sampiere Service Manager

November 02, 2021

Seem to have no customer respect, they make up work that doesn’t need to be done, and at a cost that is outrageous. Do they really think that customers are not going to seek a second opinion, and not just t More

by JOHNCONNELLY18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Parbhunath
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/a, Tucker Sampiere, Brian Roush, Bob Snedeker, Siomary Mercado, John Golymbieski
Nov 19, 2021 -

Executive Kia responded

We're sorry to hear about your experience, John, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please reach out to us directly if you would be willing to share some more detail. Thank you for your time! Tucker Sampiere Service Manager

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