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Executive Kia - Service Center

Wallingford, CT

4.7
1,351 Reviews

1,351 Reviews of Executive Kia - Service Center

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January 24, 2022

As always Executive KIA came through. They ordered the parts I needed and Brian set me up with an appointment. He kept me informed as to the status of my car, and I was back on the road. Kudos to the serv More

by tonym52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Jan 24, 2022 -

Executive Kia responded

Thank you so much for your kind words, Tony, and for taking the time to leave us this wonderful feedback! Tucker Sampiere Service Manager

January 24, 2022

They were very efficient and on top of what needed to be done with my car. Very pleasant gentleman. More

by DIANNNA07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush
Jan 24, 2022 -

Executive Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Tucker Sampiere Service Manager

January 24, 2022

Prompt, friendly, and professional service. The you man that helped me went above and beyond my expectations. I will continue to go back to executive Kia for all my car service needs. More

by NRODRI1877
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush
Jan 24, 2022 -

Executive Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Executive Kia! Tucker Sampiere Service Manager

January 23, 2022

I really like Executive Kia but I went in for a recall and was asked if I wanted the cabin filter replaced. I figured it was going to be $30 bucks. I was billed $75. To check it took me 5 minutes. I was b More

by tp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Parbhunath
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Executive Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Carl Maratta, Service Manager

January 20, 2022

Staff was very friendly and straightforward about what service my vehicle needed. I Appreciated the good service! More

by Swjorgensen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Executive Kia responded

We appreciate your business and our team looks forward to serving you again soon! Tucker Sampiere Service Manager

January 19, 2022

Good!!! Great people who where very kind and understood my situation and I can’t say nothing but great things More

by HARVESTTIME68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob
Jan 20, 2022 -

Executive Kia responded

Thank you for choosing Executive Kia, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Tucker Sampiere Service Manager

January 18, 2022

Awesome experience!! Staff was friendly and my car was in and out quickly. They did a great job getting it back to me looking and cleaner than when I brought it in. More

by KELLYCAT88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John in parts!! Super helpful!!
Jan 18, 2022 -

Executive Kia responded

Thanks for sharing your thoughts about your experience with Executive Kia. We appreciate your business and hope to see you again soon! Tucker Sampiere Service Manager

January 17, 2022

Kia is very accommodating and treat their customers with respect and honesty. Highly recommend in service and sales More

by LUVIT1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush
Jan 18, 2022 -

Executive Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Kia. Tucker Sampiere Service Manager

January 16, 2022

Efficient service and great staff waiting area is a plus wait time is always I expected More

by stanleymoniz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush
Jan 17, 2022 -

Executive Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tucker Sampiere Service Manager

January 15, 2022

Your service department is second to none. They are Your service department is second to none. They are truly dedicated to making the customer happy. More

by Jackie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tucker Sampiere, Brian Roush
Jan 17, 2022 -

Executive Kia responded

Jackie, thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Tucker Sampiere Service Manager

Jan 17, 2022 -

Jackie responded

Hey Tucker. I sent that in. I don’t know if it makes a difference or not. Looking forward to seeing you guys soon. Mark

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