Executive Kia

Excellent customer service and turnaround time. Everything was explained clearly and I was kept informed. Everything was explained clearly and I was kept informed. More

Excellent customer service and support. The whole staff is friendly including the sale department A very clean dealership The whole staff is friendly including the sale department A very clean dealership More

Great service Staff was friendly and informative and very pleased with automobile work Done on my vehicle and the extra care that was given pleased with automobile work Done on my vehicle and the extra care that was given More

Pro customer. Great attitude Made me feel like family Appreciate all the nice associates Thank you Great attitude Made me feel like family Appreciate all the nice associates Thank you More

Service was professional and courteous. Job completed in less time than estimated. No added comments Job completed in less time than estimated. No added comments More

Kept me informed & updated, explained what work was done, used a video on the condition of my car, friendly yet professional, did an excellent repair and gave a coupon for a complimentary car wash. ?? used a video on the condition of my car, friendly yet professional, did an excellent repair and gave a coupon for a complimentary car wash. ?? More

Easy buying experience. More than fair trade in value, no pressure during sale or in the finance office. More than fair trade in value, no pressure during sale or in the finance office. More

I was always told that they would call me with an update, but I always had to reach out to them. I felt like if I weren't micromanaging every step of the process, my repair would never have been completed. M but I always had to reach out to them. I felt like if I weren't micromanaging every step of the process, my repair would never have been completed. My contact person changed (from Adam to Rick) without being told. Adam originally said that he would order parts while we waited for approval for GEICO - then I asked if the parts had been received and was told that first GEICO had to approve - and then the parts were on backorder (which meant that the repair could not be completed the week I had off from work without getting a rental car). It took 2 full months to complete the repair. I also made it very, very clear that I did not want to rent a rental car. I was constantly offering suggestions as to how to accomplish the repair without needing a rental car - but information such as the fact that they made repairs on Saturdays would have been helpful - I always had to ask for this info, it was never supplied to me. We decided on a Saturday repair date, but then I was told the repair needed more time and I would have to rent a car anyway. Then I was told that Kia Customer Care will reimburse the rental car and it has been weeks and I am still in limbo with that. This is the worst customer service I have ever experienced. More

Very communicative and customer oriented dealership. Very communicative, customer oriented dealership, who want to meet the needs without price gouging their customers. Very communicative, customer oriented dealership, who want to meet the needs without price gouging their customers. More

The employee was great. He answered all my questions.He would keep me posted on the progress of the kia.Great service rep very pleasant. He answered all my questions.He would keep me posted on the progress of the kia.Great service rep very pleasant. More