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Executive Jeep - Service Center

North Haven, CT

4.7
1,246 Reviews
Call Service Center (203) 239-5371

1,246 Reviews of Executive Jeep - Service Center

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June 13, 2023

I wish I bought my SUV and my child's at Napoli and didn't jump ship. More

by mellrose76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ty Hubbard
Report | Print
Jun 17, 2023 -

Executive Jeep responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 13, 2023

Staff is very commendable. But scheduling is not. 10 days out on quick oil change.and then takes 90 mins for plain oil change. Once wait six hrs for 4 new.tires. had the first More

by linhoo1044
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alberto Benot
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2023 -

Executive Jeep responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

June 13, 2023

Always outstanding work. My thanks to Jason. and Alberto. I plan on returning because they are very sensitive to my needs and do not recommend unnecessary services. More

by Harold.kennedy.jr
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2023 -

Executive Jeep responded

Harold, Thank you! Jason, Alberto, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Jeep.

June 13, 2023

Dealer was very helpful, explain the whole process of getting my vehicle fixed, they updated me step by step! great service! More

by esmeraldaa.perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler J. Leopizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2023 -

Executive Jeep responded

Esmeralda, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 12, 2023

Only need 3 words - Alberto, the best! He is an expert who never steers us wrong, beyond professional. Reason why we will continue to purchase vehicles and come to the dealership. More

by potran1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Executive Jeep responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Alberto delivered such a great experience!

June 12, 2023

Great service and efficiency. I am informed of service being done at drop off and while service is being performed as well as service needed then or the near future. More

by DW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leilani Rodriguez
Report | Print
Jun 12, 2023 -

Executive Jeep responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 12, 2023

It was a very wonderful experience, very knowledgeable & friendly staff, car was done when it was supposed to be, very professional! More

by GKRUGLIK
Recommend Dealer
Yes
Employees Worked With
Leilani Rodriguez, Leilani Rodriguez
Report | Print
Jun 12, 2023 -

Executive Jeep responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Jeep to be a positive one. Please don't hesitate to reach out if you need anything else.

June 12, 2023

5. everyone was friendly they took me on time they didn't keep me waiting too long. The waiting area was nice. More

by HOLLYBEERS
Recommend Dealer
Yes
Employees Worked With
Ty Hubbard, Ty Hubbard
Report | Print
Jun 12, 2023 -

Executive Jeep responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 12, 2023

Fantastic service. Got constant updates, made to feel like I matter Online service needs rewroking More

by MATHEW.J.MCHUGH
Recommend Dealer
Yes
Employees Worked With
Tyler
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Jun 12, 2023 -

Executive Jeep responded

Thank you for taking the time to share your feedback with us, Mathew. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 12, 2023

Ok, it was good. All the employees I interacted with were super. Thank you, good by More

by LINDA_BERRY
Recommend Dealer
Yes
Employees Worked With
Gary Grote, Gary Grote
Report | Print
Jun 12, 2023 -

Executive Jeep responded

Thank you, Linda, for sharing about your experience with Executive Jeep. We appreciate your business and hope to see you again soon!

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