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Executive Jeep - Service Center

North Haven, CT

4.7
1,225 Reviews
Call Service Center (203) 239-5371

1,225 Reviews of Executive Jeep - Service Center

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May 30, 2024

The sales associate told me I didn’t have to get my car serviced and he doesn’t feel comfortable working on it . I am going to buy a jeep for my daughter this year and I told him that and he said you can b More

by mbrody2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Meyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Executive Jeep responded

Good mor9ng i am sorry that you feel this way when a vehicle is a drop off for the day, we work the cars into the Schedule to be worked on throughout the day i understand the part was not in stock as well so if the vehicle was brought in in the morning or afternoon the part would have to have been ordered either way , the advisor simply stated because he said you were not happy that your warranty contract was valid at any Jeep dealer and he stated that because you told he you didn't feel comfortable us working on your Jeep if you would like to discuss any further please give us a call

May 29, 2024

Everything was awesome from start to finish. Can’t wait to come back for my next appointment More

by SCZAJA10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Executive Jeep responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 29, 2024

He was very thorough regarding my vehicle. I loved that they showed you a video so I know exactly what's going on. More

by moebiusumm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Executive Jeep responded

Moe, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jason and our team, and we look forward to working with you again.

May 28, 2024

Gray was a great service adviser; The dealership couldn't fix my issues but the service was great. More

by RCOOPER9
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
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May 29, 2024 -

Executive Jeep responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

May 28, 2024

Always an excellent service experience. Didn't have to sit and wait unnecessarily. Service group communicated everything very clearly. Job was done correctly. More

by cparcells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
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May 29, 2024 -

Executive Jeep responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 28, 2024

Tyler and staff at the service center were awesome getting me checked in, assessing the issues and recommending what should be done. Very helpful. The shuttle service by Maria was excellent. Very m More

by George_koltypin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler J. Leopizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Executive Jeep responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Jeep, we look forward to having you as one of our valued customers for many more years to come!

May 25, 2024

Alberto Bonet was our service representative. He goes over and above in working with us. More

by cdonahue01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Executive Jeep responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 23, 2024

Very kind, courteous, and efficient! Tyler at Jeep was very helpful and attentive, especially great that he kept me personally updated! More

by isabella2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler J. Leopizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Executive Jeep responded

Thank you for choosing Executive Jeep. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 23, 2024

Did and excellent job on the reassuring me that the work would be done professionally by a his team and how they will make sure I get it back by end of the day. Great job Gary. More

by JUSTINORTIZ189
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
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May 29, 2024 -

Executive Jeep responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Jeep.

May 22, 2024

Gary is as very attentive upon arrival. I would have appreciated it if he would have reviewed the 23 point inspection at the end of the service. More

by cmplummer128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
Report | Print
May 29, 2024 -

Executive Jeep responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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