Executive Jeep - Service Center

I am rating the service interaction as Great due to the professional and courteous service by Elizabeth Lafond. She is an asset to your orginization and should be commended for her excellent customer serv professional and courteous service by Elizabeth Lafond. She is an asset to your orginization and should be commended for her excellent customer service. Thank you! More

I bought a used car (May 05) from Executive Jeep and it had a 60 day 3,000 mile warranty. I had problems right away,and called them and they looked at the car and told me it was nothing. But now when my tr had a 60 day 3,000 mile warranty. I had problems right away,and called them and they looked at the car and told me it was nothing. But now when my transmission goes in Jan. 06 they claim i never had the car in before December. I had a belt replaced in June (so they said at the time) - shorthly after I bought the car that they said was a recall belt. But now service says that never happened!!! Why would I lie about that? I brought the car in 2 more times complaining about squeaky breaks and some weird sounds in the transmission. Also the seat handle was broken. I have the old handle that was fixed!!! But they claim they never did the work. I made a mistake of trusting Ecxectutive Jeep and never remember getting a receipt when they fixed the first problem. The fact that they claim I never showed my car until December 05 is very suspect. Even the sales person who sold me the car remembers me coming back "2-3 times". Lesson learned!! But $3,000 out of my pocket and counting!!! Get everything in writing and STAY AWAY FROM EXECUTIVE JEEP. Just the fact that they claim I was never there until December makes me think something is very very fishy with what is happening to my car. The Jeep from Executive Jeep only has 40,000 miles and the transmission needs to be replaced and I'm taking the car to my old mechanic, but I'm betting the brakes are bad too. I think Executive Jeep in North Haven is a bunch of crooks! And I hope one day some one catches them in their tricks! Patrick More