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Executive Jeep - Service Center

North Haven, CT

4.7
1,222 Reviews

1,222 Reviews of Executive Jeep - Service Center

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December 20, 2024

Very attentive and kept me posted on the progress at all times Easy to schedule the service via the website More

by PalaiaPatricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler J. Leopizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2024

Good service did not wait to long for job to be completed always go there for service would not trust any place else More

by ladyd751
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEMAR CAMPBELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Executive Jeep responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Jeep.

December 08, 2024

This dealership welcomes the customer in the front door , and treats them with total respect!! I bought several new cars , this was my first time going to executive Jeep , And i will not go to any other de More

by BILLTHOMAS492
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Gargano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrod Novak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean I’ll tell you one thing he was terrific. ! He explained every question I asked about my 2024 Jeep Wrangler Sahara no shortcuts I walked away very confident that I made the right decision Thank you, Sean!!! !
Dec 09, 2024 -

Executive Jeep responded

Thanks for sharing about your experience with Executive Jeep. We appreciate your business, Bill, and hope to see you again soon!

November 26, 2024

Executive is my go to. ..always fair, trustworthy and reliable. Their service advisors are keepers More

by fjb07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Executive Jeep responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Jeep. We look forward to having you as one of our valued customers for many more years to come!

November 04, 2024

My jeep had a deep problem, the computer, alternator, battery, transmission, which was the last problem. The repair was done as promised, and Bianca was very great in helping to get my jeep repaired, and More

by cowboy5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bianca Macdowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Executive Jeep responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 01, 2024

Bianca was very responsive and attentive. Terrific service! I will say with no reflection on Bianca that trying to call the service department before Bianca became my service rep was extremel More

by michael.schwartz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bianca Macdowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Executive Jeep responded

Michael, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 31, 2024

I was supposed to get free oil changes. I sent my husband to get the oil change and was charged here not heard from anyone about this issue even though I spoke to you yesterday More

by CFASULA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marissa Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Executive Jeep responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. If you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've got the whole story.

October 28, 2024

Service man was rude. I would rather gone to a other dealer I would never recommend More

by laurie.guerra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alberto Benot
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Executive Jeep responded

Thank you for providing this feedback, Laurie, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 27, 2024

This is the 3rd survey that I’m receiving for the same service. I had a great experience. More

by WMTAURUS510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler J. Leopizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2024 -

Executive Jeep responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 18, 2024

They did a wonderful job on my car. Its like a new car. Thank you More

by SUE1964QUINN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Executive Jeep responded

Thank you, Sue, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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