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Executive Jeep

North Haven, CT

Overview
Employees
Reviews
Vehicles
4.7
1,459 Reviews
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Jeep brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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900 Universal Dr N

North Haven, CT

06473

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Showing 1,459 reviews

January 01, 2023

People and services are exemplary. Great place to buy a Jeep. Fair and appreciative salesperson More

by TDPROPH20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2023 -

Executive Jeep responded

Thank you for choosing Executive Jeep--we look forward to having you as a valued customer for many years to come!

December 31, 2022

Excellent! Always had a good experience here. Appointments and service is great. The best service. More

by AFUSCO3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2023 -

Executive Jeep responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 31, 2022

The service tech forgot to turn off the change oil light after my oil change. More

by SEBBYMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leilani Rodriguez
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Dec 31, 2022 -

SEBBYMAN responded

The service tech forgot to turn off the change oil light after my oil change.

December 30, 2022

The brakes were done in a timely fashion and checkout was smooth and pleasant. She was very professional More

by MCELINE1954
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
4.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Gargano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ruben Chaudhry, Leilani Rodriguez
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Dec 30, 2022 -

Executive Jeep responded

Thanks for sharing about your experience with Executive Jeep. We appreciate your business and hope to see you again soon!

December 30, 2022

Service was good but my recall headlight took over six months to come in for the replacement More

by leeed_leeed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Wagoner
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Dec 31, 2022 -

Executive Jeep responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience, but do apologize for the long wait for your headlight.

December 30, 2022

I have been going to this dealership for years. They provide excellent service. The device representative was very pleasant. More

by ANGELHAIR3
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Gary Grote
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Dec 31, 2022 -

Executive Jeep responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 29, 2022

The repair work was sloppy. Car was a dirty mess when returned. Fluids were not replenish after repair work. Was charged twice for labor. More

by JMDROZD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haroon Chaudhry
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Dec 29, 2022 -

Executive Jeep responded

Mr. Drozd If you have a moment can you please elaborate on the items mention in your review, I apologize for any inconvenience that this may has caused. However, if you could please explain the repair work being sloppy, being charge twice for the repair and the dirty mess. I can resolve these concerns for you Thank you Frank Gargano Service Manager

Dec 30, 2022 -

JMDROZD responded

My car was covered in fingerprints, engine coolant and power steering fluid. I was charged almost $300 to change the serpentine belt because, according to the service advisor, "there is alot of stuff in a small space that has to be removed". I also had the thermostat replaced at the same time. This repair requires the same "stuff" to be removed. My car has the V6, not the V8 so there is an extra ~12 inches of clearance before the radiator fan. Labor for the belt should have been massively reduced because most of the labor (removing the air intake, up to the throttle body) was performed for the thermostat housing replacement. At this same visit, the dealership also replaced the power steering assembly. The front driver side fender liner is now missing some of the connection hardware and now rattles. The front passenger side fender liner was ripped. Now it too rattles. The power steering reservoir was several centimeters below the minimum line. Possibly allowing air to enter the new assembly that caused a noise. I added fluid. The noise is now gone. The dealership also performed an alignment after all the repairs were completed. The jeep now pulls to the right. I did not notice most of these issues when I first got my car back from the dealership. It was only after diving for two weeks and tracking down the noises, did I discover these problems.

Dec 30, 2022 -

Executive Jeep responded

Good morning, I spoke to the service manager and he will be reaching out to you to help you resolve the issues your are having. Happy New Year Scott orsini

December 27, 2022

Great service and communication. Alberto was a pleasure to work with, he gave us updates as requests, and was able to get the work done much earlier than initially estimated. More

by ED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2022 -

Executive Jeep responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 27, 2022

Great dealership and great service. Recommend to anyone. Will always go back. Great place. Awesome! More

by bellski20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2022 -

Executive Jeep responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 27, 2022

Service department was great. Everybody was good they’re very good job will be coming back. Thank you very much Robert Villano everywh More

by BVILLANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ruben Chaudhry
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Dec 28, 2022 -

Executive Jeep responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Jeep, we look forward to having you as a valued customer for many years to come!

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