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Executive Jeep

North Haven, CT

Overview
Employees
Reviews
Vehicles
4.7
1,463 Reviews
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Jeep brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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900 Universal Dr N

North Haven, CT

06473

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Showing 1,463 reviews

September 11, 2024

I was very pleased with my visit the service was great & they got me out in the time they promised More

by MREILLY6302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

Executive Jeep responded

Thank you! Alberto and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Jeep.

September 10, 2024

Efficient, Friendly, knowledgeable, good Timing, made me feel comfortable. Very well supplied, great crew, and great location More

by moe22894
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

Executive Jeep responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 07, 2024

This dealership is very clean and everyone is nice and were not pushy at all. Very respectful of my time. More

by KRISTENBART
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Frank Gargano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Orsini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Reyes, Donoven Calo
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Sep 08, 2024 -

Executive Jeep responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Jeep, we look forward to having you as a valued customer for many years to come!

September 06, 2024

Staff was very helpful and performed the service quickly while I waited. Kemar Campbell kept me informed about how long the service would take and because I had coupon I got a little discount. More

by CHRISTIAN.ROGERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2024 -

Executive Jeep responded

Thank you so much for your kind words, Christian, and for taking the time to leave us this wonderful feedback!

September 05, 2024

Could not or didn’t want to find the problem, Charged me for it, and couldn’t continue to help. More

by Ahicks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure their name.
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Sep 08, 2024 -

Executive Jeep responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

September 04, 2024

Alberto made sure that we had a great customer experience and were 100 percent satisfied. More

by joshua.vanhouten37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Executive Jeep responded

Joshua, we are very happy to hear that Alberto provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 03, 2024

Kemar Campbell was professional, and very helpful by keeping me updated on the service. It was a pleasure working with him. More

by ROGER.CONNOLLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kemar Campbell
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Sep 03, 2024 -

Executive Jeep responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Kemar here at Executive Jeep.

September 03, 2024

Great service The service person was very thorough sent me a video explained all the work he did and what else needed to be done More

by VMFISHER31
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Meyer
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Sep 03, 2024 -

Executive Jeep responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 03, 2024

This was the worst customer service I've ever had. This dealership messed up my oil change, to the point where smoke was billowing out of the hood while driving home. When I brought the car back, I wa More

by kswen91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Meyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Gargano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2024 -

Executive Jeep responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Sep 03, 2024 -

kswen91 responded

You can call or e-mail me.

September 03, 2024

Paid for tires rotated never done. I know this because I have a slow leak in my front drivers tire and still tire is there. This is fraud to charge for a service not done!! More

by jsbizzario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary
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Sep 03, 2024 -

Executive Jeep responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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