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Executive Jeep

North Haven, CT

Overview
Employees
Reviews
Vehicles
4.7
1,461 Reviews
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Jeep brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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900 Universal Dr N

North Haven, CT

06473

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Showing 1,461 reviews

October 03, 2023

I have always had a good experience at this dealership. I am still having an issue with the auto stop start, I don't think it is their fault. More

by MARKP18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
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Oct 04, 2023 -

Executive Jeep responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 03, 2023

After having some issues with a recent car lease Executive was able to not only get me out of that lease but into a car that much better fits my needs. They went above and beyond to help me More

by MELISSA_RIENZO
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Francisco Cordova, Leilani Rodriguez, Ryan Waibel
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Oct 07, 2023 -

Executive Jeep responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 30, 2023

I showed up early. They got me in for an oil change. I only waited 45 mins in your lovely waiting area! More

by mariat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
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Oct 02, 2023 -

Executive Jeep responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 29, 2023

Cordial and respectful. Would like to have them make loaners availble if possible. This would really show next level service More

by STANKUSSILVANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2023 -

Executive Jeep responded

Thank you for the kind words for our service department and for your feedback! We look forward to sharing your suggestions and compliments with them. Please don't hesitate to let us know if we can be of further assistance.

September 28, 2023

I alway go to this location, because of the service that they provide. Jason is very helpful. Informed me of all issues with my car. He really does know what customer service is about. Alsome guy. I keep go More

by Mono1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2023 -

Executive Jeep responded

Thanks for sharing your thoughts about your experience with Jason here at Executive Jeep. We appreciate your business and hope to see you again soon!

September 28, 2023

Everything went well thank you very much. No complaints. I Will be back again soon. More

by JENVELEZ91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler J. Leopizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2023 -

Executive Jeep responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 28, 2023

I feel very uncomfortable bringing any vehicles to your dealership. I appreciate Leilani Rodriguez and all her help More

by BRIANKCOBURN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leilani Rodriguez
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Oct 02, 2023 -

Executive Jeep responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 28, 2023

Annoyed that a coupon couldn’t be honored once the ticket was closed. Gary extended the date for next time Im in. Car wasn’t washed even though it was ready the day before I picked it up. I’ve had good serv More

by Deb.ackles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote, Leilani Rodriguez, Nicole Stevens
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Sep 29, 2023 -

Executive Jeep responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

September 28, 2023

Everything went great. I trust the service center to do a good job, not over charge me and tell me the truth. Thanks Alberto Benot. More

by EMWSMITH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2023 -

Executive Jeep responded

Thank you for your business and this review. We're happy to hear that Alberto and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 28, 2023

The service was very quick & prompt & friendly & clean. Just wish that when a customer mentions to assure all the fluids are topped off to be sure that they are before giving the vehicle back to the custom More

by PINKLILY1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Sep 29, 2023 -

Executive Jeep responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Jeep!

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