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Executive Jeep

North Haven, CT

Overview
Employees
Reviews
Vehicles
4.7
1,461 Reviews
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Jeep brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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900 Universal Dr N

North Haven, CT

06473

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Showing 1,461 reviews

October 21, 2023

I felt like I was being taken advantage of. I had my car stolen and my only option was to have it towed to Executive Nissan. Setting aside why it costs $160 to program a stupid key fob I aske More

by pgarof58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alberto Benot
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2023 -

Executive Jeep responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Oct 27, 2023 -

pgarof58 responded

One thing that really made me angry about this was how Alberto handled this. Not only was he unwilling to budge an inch regarding my cost - not only was he unsympathetic to the fact my car was stolen was the fact that he was casual if not dismissive of how much it would cost for a replacement key fob. “Oh, it will be $250 for the key fob.” Then when I absorb that “Oh and another 160 to program it and you’re looking at $470.” 500 with tax. And no discount and no break. The more I think about it the angrier I get. And “programming” is a ten minute job at most with hardly any effort. I’ve written several times and have received no response. We’ve got your money; leave us alone. Maybe posting this publicly will get this the attention it needs. And show people how heartless this dealership is. B

October 21, 2023

I went in for an oil change. The service was fast. Great job. Definitely recommend. More

by HD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
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Oct 22, 2023 -

Executive Jeep responded

Thanks for sharing about your experience with Executive Jeep. We appreciate your business and hope to see you again soon!

October 20, 2023

From the time I dropped off my car until I picked it up, everyone was exceptional More

by SHERRYSMITH43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leilani Rodriguez
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Oct 20, 2023 -

Executive Jeep responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback, Sherry!

October 20, 2023

My service representative was very helpful and courteous when I brought my Nissan Rouge Sport in for my service. The job was done in the timeframe that gave me. I would recommend their service department to More

by WEO280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2023 -

Executive Jeep responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 20, 2023

A true pleasure to deal with. Very professional and a great asset to have working for you More

by PA1HUNTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leilani Rodriguez
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Oct 20, 2023 -

Executive Jeep responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Jeep, we look forward to having you as one of our valued customers for many more years to come!

October 19, 2023

I've been a customer here since 2017 and always had a positive experience in sales and service. More

by penningtonln
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Orsini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Stevens, Jorge Barrios
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Oct 20, 2023 -

Executive Jeep responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 18, 2023

Located close by. . Can easily get an appointment most times. They wash your car when finished. More

by Jim S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Orsini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Wagoner , Leilani Rodriguez
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Oct 19, 2023 -

Executive Jeep responded

Thank you so much for your excellent review, Jim! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Jeep to be a positive one. Please don't hesitate to reach out if you need anything else.

October 18, 2023

They both were great and assist me with my new jeep. The truck was fully charged More

by marquita.pittman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Tesla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beloved Bridges, Reinaldo Figuerora
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Oct 19, 2023 -

Executive Jeep responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 17, 2023

Jason was amazing did a great job service was excellent got me in and out on time More

by MARKHUROWITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2023 -

Executive Jeep responded

Thanks for sharing about your experience with Executive Jeep. We appreciate your business and hope to see you again soon!

October 16, 2023

Dealership device area is neat and clean. Vehicle was serviced and was returned on the time promised and car had been washed. I was advised of recommended service that will be coming due and More

by Dad13Ram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Executive Jeep responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Jeep.

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