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Executive Jeep

North Haven, CT

Overview
Employees
Reviews
Vehicles
4.7
1,461 Reviews
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Jeep brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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900 Universal Dr N

North Haven, CT

06473

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Showing 1,461 reviews

December 13, 2023

I brought my jeep in to Executive for an issue with the rear hatch door after making the appointment online. When I got there, I was greeted by Gary who was very friendly. Gary kept me updated on the vehic More

by Mbutler331
Recommend Dealer
Yes
Employees Worked With
Gary Grote, Gary Grote
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Dec 13, 2023 -

Executive Jeep responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 13, 2023

Great communication from Gary during the repair process Gary answered all my questions and advised well. More

by Kmpatt
Recommend Dealer
Yes
Employees Worked With
Gary Grote, Gary Grote
Report | Print
Dec 14, 2023 -

Executive Jeep responded

Thank you for your business and this review. We're happy to hear Gary and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 13, 2023

I needed recall work done. Very friendly and great service. Gary is real easy to get a long with. And very professional I really was treated with a lot of respect More

by JJIMBO7918
Recommend Dealer
Yes
Employees Worked With
Gary Grote, Gary Grote
Report | Print
Dec 13, 2023 -

JJIMBO7918 responded

Thank you for a great experience. I will definitely be back. Gary was very polite and professional and treated me with great respect.

Dec 14, 2023 -

Executive Jeep responded

Thanks for sharing your thoughts about your experience with Executive Jeep. Gary and our team appreciate your business and hope to see you again soon!

December 13, 2023

Gary really took care of me and my car. Easy Care is amazing. I will never buy a car without paying for Easy Care More

by Jennifer L Tzetzo
Recommend Dealer
Yes
Employees Worked With
Gary Grote, Gary Grote
Report | Print
Dec 14, 2023 -

Executive Jeep responded

Jennifer, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Jeep!

December 13, 2023

I sat in the waiting room for 2 hours and 30 minutes for an oil change. I was told it would take just over an hour! More

by jimrkrieg
Recommend Dealer
No
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Meyer
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Dec 14, 2023 -

Executive Jeep responded

Jim, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

December 12, 2023

They always take my concerns very seriously and treat me in the highest regards With the utmost respect More

by Sage
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Meyer
Report | Print
Dec 12, 2023 -

Executive Jeep responded

Sage, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 12, 2023

Frank Gargano didn't do anything for us. We leased a car. Not service No service More

by abruneau2009
Recommend Dealer
Yes
Employees Worked With
Frank Gargano
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Gargano
Report | Print
Dec 12, 2023 -

Executive Jeep responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

December 12, 2023

Excellent The service rep showed me everything that was going to be serviced on my jeep and showed me a video on the service. I was impressed More

by LGDUFFY
Recommend Dealer
Yes
Employees Worked With
Gary Grote, Gary Grote
Report | Print
Dec 12, 2023 -

Executive Jeep responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Jeep, we look forward to having you as a valued customer for many years to come!

December 12, 2023

They were very helpful and answered all my questions that she went in with. She was very happy with the service More

by JPGIANNOTTI
Recommend Dealer
Yes
Employees Worked With
Gary Grote, Gary Grote
Report | Print
Dec 12, 2023 -

Executive Jeep responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Gary met your expectations. Thank you for choosing Executive Jeep, we look forward to having you as a valued customer for many years to come!

December 10, 2023

Great communicator, understanding and very knowledgeable about the product. Consistent with getting back and following up with new information. Went above and beyond to give great customer service. More

by CCARRESE4
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Dec 10, 2023 -

Executive Jeep responded

Thank you so much for your excellent review! We are so glad that Tyler had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Jeep to be a positive one. Please don't hesitate to reach out if you need anything else.

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