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Executive Jeep

North Haven, CT

4.7
1,462 Reviews
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Jeep brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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900 Universal Dr N

North Haven, CT

06473

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Showing 1,462 reviews

December 19, 2023

Professional and efficient My experience at the dealership was very professional. Gary was very nice to work with, and was helpful at explaining some additional service that my car required. They a More

by CIRIOLI3
Recommend Dealer
Yes
Employees Worked With
Gary Grote, Gary Grote
Dec 20, 2023 -

Executive Jeep responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 18, 2023

Initially it started off poorly as I had made an appt for an oil change and had to wait 1/2 hour for anyone to help me. I've been getting oil changes there for years and am usually greeted and helped within More

by Cfreiday
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Meyer
Dec 18, 2023 -

Executive Jeep responded

Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Jason here at Executive Jeep.

December 18, 2023

In and out very quickly. Work performed as promised. Service advisor professional and very courteous. More

by Freddee
Recommend Dealer
Yes
Employees Worked With
Gary Grote, Gary Grote
Dec 18, 2023 -

Executive Jeep responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Jeep.

December 17, 2023

Young kids that don't care if they sell you a car. Asked a technical question on the car and I was faxed a business card from someone in service department. I don't need to be schooled about the many More

by Kaprunier
Recommend Dealer
No
Employees Worked With
Evan Ortiz, Evan Ortiz
Dec 18, 2023 -

Executive Jeep responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 17, 2023

Too expensive Too expensive. I've been a loyal customer for over 20 years and there should be service perks to keep me from going to jiffy lube for oil changes and wiper blades More

by Debbybrady
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Meyer
Dec 17, 2023 -

Executive Jeep responded

Thank you for your feedback, Debby. Our goal is to make sure everyone who walks through the door leaves happy, and we're sorry that we fell short here. Please don't hesitate to reach out to us directly to discuss your concerns. We appreciate your business and hope to see you again here at Executive Jeep!

December 16, 2023

Professional and courteous Everything was explained to me in full detail and I was treated with utmost repect. More

by Customer
Recommend Dealer
Yes
Employees Worked With
Tyler and Justin
Dec 17, 2023 -

Executive Jeep responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Jeep!

December 16, 2023

Happy with the service, thorough job, finished within the predicted amount of time. Good visit More

by rvols
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2023 -

Executive Jeep responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Jeep.

December 15, 2023

Quick and reliable service. Had my vehicle back in less than 24 hrs for an emergency drop off same day. More

by TLOCKHA1
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Meyer
Dec 17, 2023 -

Executive Jeep responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 15, 2023

Terrific service during this particular visit. It turns out that during my oil change, the service professionals detected that there was a leak in the water pump of the vehicle. They were able to More

by GREGGUERRA
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Meyer
Dec 17, 2023 -

Executive Jeep responded

Greg, thank you for choosing Executive Jeep. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 14, 2023

I had the best experience at Nissan. Everyone is always friendly They all are knowledgeable, patience n polite More

by ANGELA51.AC
Recommend Dealer
Yes
Employees Worked With
Alberto Bonet
Dec 15, 2023 -

Executive Jeep responded

Anglea, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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