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Executive Jeep

North Haven, CT

Overview
Employees
Reviews
Vehicles
4.7
1,459 Reviews
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Jeep brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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900 Universal Dr N

North Haven, CT

06473

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Showing 1,459 reviews

November 01, 2024

Bianca was very responsive and attentive. Terrific service! I will say with no reflection on Bianca that trying to call the service department before Bianca became my service rep was extremel More

by michael.schwartz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bianca Macdowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Executive Jeep responded

Michael, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 31, 2024

I was supposed to get free oil changes. I sent my husband to get the oil change and was charged here not heard from anyone about this issue even though I spoke to you yesterday More

by CFASULA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marissa Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Executive Jeep responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. If you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've got the whole story.

October 28, 2024

Service man was rude. I would rather gone to a other dealer I would never recommend More

by laurie.guerra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alberto Benot
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2024 -

Executive Jeep responded

Thank you for providing this feedback, Laurie, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 27, 2024

This is the 3rd survey that I’m receiving for the same service. I had a great experience. More

by WMTAURUS510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler J. Leopizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2024 -

Executive Jeep responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 24, 2024

Great dealership. Car wash left swirl marks on my brand new jeep. Staff was wonderful and caring. More

by JOHNNY.SIMMON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beloved Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Tesla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nyquashia Brunson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2024 -

Executive Jeep responded

Johnny, It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Congratulations on your new Jeep! Thanks for choosing Executive Jeep!

October 18, 2024

Great dealership. Very accommodating with what I chose. They go the extra mile. When my lease is up I will definitely be returning for a new lease. More

by ROBINNICOLETTI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beloved Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Orsini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Moody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mufee Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrod Novak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Executive Jeep responded

Thank you so much for taking the time to share your feedback with us, Robin. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

October 18, 2024

They did a wonderful job on my car. Its like a new car. Thank you More

by SUE1964QUINN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Executive Jeep responded

Thank you, Sue, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 17, 2024

KEMAR CAMPBELL was the advisor who assisted me and he was outstanding. Very professional and friendly. He kept me informed on the process and was willing to assist me with any issues. I can’t say enough abou More

by dsmith910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kemar Campbell has
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Oct 18, 2024 -

Executive Jeep responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Jeep, we look forward to having you as a valued customer for many years to come!

October 14, 2024

I was disappointed in the service received here. Nissan rogue driver seat stopped working and got stuck in a place where I couldn't drive. Once at the shop at Executive Nissan/Jeep, diagnostic was More

by MUBERUKA89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
macdowell, bianca
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Oct 15, 2024 -

Executive Jeep responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 14, 2024

They were very kind and professional and prompt in the assessment and keeping me informed about what was going on. More

by gsrohleder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Gargano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler J. Leopizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Executive Jeep responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Jeep to be a positive one. Please don't hesitate to reach out if you need anything else.

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