Executive Jeep

Incompetent and Unprofessional Words simply cannot express the level of incompetency in every department in this dealership. I came here on a Sunday afternoon looking to trade in a Words simply cannot express the level of incompetency in every department in this dealership. I came here on a Sunday afternoon looking to trade in a Jeep and get into a more fuel-efficient vehicle. I told the salesperson I wanted a used Grand Cherokee and the first thing out of his mouth was how awful of a vehicle they are, "except the new 2016 ones." We then walked over the selection of used GChs and I asked which was the cheapest. I was told "I don't know." So I pointed to each GC on the lot and asked its price; each time I was told by the salesperson "I don't know." In order to not snap at this salesperson for having zero understanding of his job description (I don't think I'm asking too much for a salesperson to know the price of the cars he sells), I pulled out my cell phone and looked up the prices of all the used GCs on Executive's website. I picked out my top contender, and we took it for a test drive. While waiting for the manager to price my trade-in, I noticed a used Mercedes on the lot, and asked the salesperson how much it was; I'll let you guess what his response was. Once again I pulled up Executive's website, and saw that the Mercedes was listed for much below its FMV and asked to take that one for a test drive. The Mercedes was immaculate, and so I asked to crunch the numbers for that car. Once I got the price back for my trade-in, I signed a contract to purchase the Mercedes and left a $5,000 deposit. Since it was a Sunday, we couldn't close the deal that day. I was promised by the salesperson I would get a call Monday morning from the finance manager to schedule a date to pick up the car. Well, on Monday at 5:30PM, I had heard nothing from the dealership, so I called and asked to speak to the finance manager. I was told he was "busy with clients." I asked that he call me back that night, as I needed to pick up the car by Wednesday. Around 8:00PM, I received a call from the salesperson letting me know that the finance manager was still "busy," but that he would call me first thing Tuesday morning. Tuesday afternoon rolls around, and unsurprisingly the finance manager never called me (I should add that I brought in my own financing, so obviously the finance manager wanted nothing to do with me, since he wouldn't be getting his commission from running my credit 10 times to get financing through one of his banks). Once again I called the dealership asking to speak to the finance manager, and I received his voicemail. It's rather inexcusable that he couldn't take 5 minutes within 48 hours to call a customer who left a $5,000 deposit on a car. Finally, around 1:00PM, a sales manager called me to ask me all the questions in which I already provided the salesperson, so that he could start the process for us to pick up the car that night. An hour later I called him back to tell him that my husband couldn't find the registration to the trade-in car, and to make sure we could still pick up the car without the registration. Obviously I never received a call back. When I went to go pick up the Mercedes, after leaving work early and sitting around for an hour, the finance department realized there was an issue with the title to my trade-in vehicle (which they would have known about before I wasted my time and their time that night had they called me back when I said I couldn't find the registration), and that they couldn't do the sale. All the while, the GM is just sitting in the back office, despite being fully aware that I was fed up with the deplorable customer service and knowing that his finance department was having issues closing the sale; naturally he didn't even come introduce himself, because he must be fully aware that his entire dealership is a joke. I finally asked for my deposit back, because if their sales department and finance department is this unprofessional when I'm trying to give them money, I can only imagine what they would treat me like when something on a car I bought from there broke down. My calls and emails were completely ignored. So I showed up the dealership to ask for my deposit back. I was greeted by an eye roll from the salesperson and was told I would "eventually" get my deposit back. I refused to leave until he put it down in writing that my $5,000 would be refunded. I watched him write down the request along with my credit card number and give it to the back office. Two days later I get a call from the dealership letting me know that once I provide my credit card number, it can refund my deposit. Sadly, I was not shocked by this call, considering not one single person did anything: (1) the proper way; and (2) when I was told it would be done. Do yourself a favor and drive to Branhaven in Branford to avoid unprofessional, incompetent service and to save yourself the headache. I will NEVER step foot at this dealership again, even if it offered to give me a car for free. More

Amazing Needed a new car because mine was maybe weeks or months from falling apart and pne of the salesman helped me a lot! He was attentive and got me what i Needed a new car because mine was maybe weeks or months from falling apart and pne of the salesman helped me a lot! He was attentive and got me what i wanted plus more. I'd highly recommend this dealership to my friends and family. More

Needed a car Asap! My older car's transmission went & I needed a new car ASAP! I looked online & came across Executive Nissan. The prices were very reasonable & they ha My older car's transmission went & I needed a new car ASAP! I looked online & came across Executive Nissan. The prices were very reasonable & they had the car I was looking for. Stephanie Ney worked with me, no pressure, & had me driving away ! Adam Rushworth in Financing also helped push me through quickly. ..great friendly kind caring people !! Would definitely buy from again. .they made it an easy peasy experience!! More

Jeep purchase Competitive pricing; excellent sales person. Convenient delivery of selected vehicle. Sales person was very knowledgable about vehicle features and Competitive pricing; excellent sales person. Convenient delivery of selected vehicle. Sales person was very knowledgable about vehicle features and took the time to educate me about all facets upon delivery. More

Excellent Sales Representatives and Customer Service I had a wonderful experience working with Jackie Torres. She was friendly, listened to my needs and was very knowledgable in answering questions about I had a wonderful experience working with Jackie Torres. She was friendly, listened to my needs and was very knowledgable in answering questions about all the vehicles. Not once did I feel pressured to make a purchase. I am pleased with my new Nissan Murano and would definitely buy from there again. More

Great customer service and sales experience My sales representative, Jackie Torres, was extremely polite. She made my car buying experience stress free as She listened to my financial needs wh My sales representative, Jackie Torres, was extremely polite. She made my car buying experience stress free as She listened to my financial needs when negotiating a deal and really pushed her management on my behalf. She took care of all minor details during the closing of the deal and never once did I feel uncomfortable with the process. She was excellent in her customer service, very patient and knowledgeable. Great experience. More

Hassle free Very friendly staff even if they were not your sales person. Stephanie ( my sales woman ) was extremely nice and was not " pushy" like a sales person Very friendly staff even if they were not your sales person. Stephanie ( my sales woman ) was extremely nice and was not " pushy" like a sales person I delt with at another dealership . I highly recommend executive jeep More

2015 Altima Ralph, Frank, and Jeff made this the most enjoyable car buying experience. They addressed my wants, needs, and concerns while being conscious of my t Ralph, Frank, and Jeff made this the most enjoyable car buying experience. They addressed my wants, needs, and concerns while being conscious of my time. I would not hesitate to recommend friends and family to do business with Executive Nissan. Also, thank you to Yas for helping me transfer my belongings into my new car :-) - Sam More

great customer service I couldn't be happier with the service I received from Lauren! She was great! She helped me find my dream family car and being pregnant while shopping I couldn't be happier with the service I received from Lauren! She was great! She helped me find my dream family car and being pregnant while shopping is stressful as it is and she made it so much easier. I would definitely recommend if you want someone to help you find the right car definitely see Lauren. More

Easy Purchase I purchased a new Rouge and was vary surprised as to how informative and friendly Lauren was. I would highly recommend this dealership to all. We ha I purchased a new Rouge and was vary surprised as to how informative and friendly Lauren was. I would highly recommend this dealership to all. We have now become a complete Nissan family with a Altima and now a Rouge in the garage. More