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Executive Jeep

North Haven, CT

Overview
Employees
Reviews
Vehicles
4.7
1,468 Reviews
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Jeep brand, which is a main contributor to the long-term success of the ...
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900 Universal Dr N

North Haven, CT

06473

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Showing 1,468 reviews

June 16, 2024

Fast professional service, very friendly. Gary filled me in on all the work that was needed and expected costs. More

by mscott17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
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Jun 17, 2024 -

Executive Jeep responded

Thank you for your business and this review. We're happy to hear Gary and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 15, 2024

Great service. I would recommend this dealer to my friends. Also quick response to my needs. More

by franco.mannarino24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Executive Jeep responded

Franco, thank you for choosing Executive Jeep. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 14, 2024

Meeting Gary was very nice. He was very polite, took care of all my needs as I told him I will be back in September hopefully to buy a Nissan More

by sancaml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
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Jun 14, 2024 -

Executive Jeep responded

Thank you for taking the time to share your thoughts on working with Gary and our team. We're glad to hear we delivered such a great experience!

June 14, 2024

Customer service is very good, mechanical issues are explained and details of work to be done and the cost is provided. More

by CJKERZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Gargano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler J. Leopizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Executive Jeep responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Jeep, we look forward to having you as a valued customer for many years to come!

June 13, 2024

Jason’s awesome! Very thorough and a great communicator. Car is always ready when he says it will be. Doesn’t try to sell me unnecessary services and has earned my tr More

by ralmeida3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Executive Jeep responded

Thank you for choosing Executive Jeep. Your feedback and rating mean a lot to us. We're glad Jason was able to help, and we hope to see you again!

June 13, 2024

Gary was super helpful and cared about making sure we had a good experience. He’s and excellent advisor! More

by ALYSSAPAOLILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
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Jun 14, 2024 -

Executive Jeep responded

Thank you, Alyssa, for your business and this review. We're happy to hear that Gary and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.

June 13, 2024

I LIKE YOUR SERVICE ALWAYS BUT YOU'RE PAYMENT IS VERY EXPENSIVE SO I NEED DESCOUNT. More

by kostantinos.teklehaimanot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Executive Jeep responded

Thanks for your feedback on your recent visit to our dealership. If you would like to contact us regarding payments, please send us your contact information and we will reach out. We appreciate your business!

June 12, 2024

Pricing on labor is exorbitant. The same testing elsewhere would have been 1 hour not a 4 hour charge on top of the diagnostic test. The dealership was unwilling to price reasonable More

by LEXISDEDOM
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alberto Benot
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2024 -

Executive Jeep responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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June 11, 2024

Duration of service took longer than what was expected. Appointment scheduled at 1030 and didn’t walk out till nearly four hours later. An audible sound is coming from suspension that was not previousl More

by DISDIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alberto Benot
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2024 -

Executive Jeep responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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June 11, 2024

They do not stand behind their product or service. will rip you off any chance they get More

by cynthiahales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Grote
Report | Print
Jun 15, 2024 -

Executive Jeep responded

We're sorry to hear about your experience, Cynthia, and we'd love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

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