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Executive Jeep
North Haven, CT
1,480 Reviews
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Jeep brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 1,480 reviews
April 20, 2025
I’ve had a very frustrating experience with the service department at Executive Jeep. I brought my vehicle in twice for the same issue, and both times it was never properly diagnosed. Despite this, I was s department at Executive Jeep. I brought my vehicle in twice for the same issue, and both times it was never properly diagnosed. Despite this, I was still charged for repairs that I never authorized. To make matters worse, these repairs did absolutely nothing to fix the original problem. Even more concerning, they attempted to charge me for a repair that was supposed to be covered under warranty — which is not only unethical but also illegal. When I questioned the charges, I received vague responses and no real explanation. I ultimately had to file an official complaint with the Department of Motor Vehicles just to get a refund for the unauthorized charges. I was told by the DMV agent he would be investigating my complaint and fining Executive Jeep for their unethical practices. This entire experience was a complete waste of time and money. There was a total lack of transparency, accountability, and basic customer service. Based on my experience, I strongly recommend avoiding the Executive Jeep service department. More
by Forcedinduction99
April 20, 2025
Doing business with them for years. Prompt courteous professional. Jason is the most accommodating person I’ve ever dealt with Prompt courteous professional. Jason is the most accommodating person I’ve ever dealt with More
by MALAE105
Verified CustomerEmployees Worked With
April 19, 2025
Executive Jeep continues to be an excellent dealership, in large part, due to their service. Their service advisors, like Tyler L, are courteous, knowledgeable, detail oriented, and look to resolve service in large part, due to their service. Their service advisors, like Tyler L, are courteous, knowledgeable, detail oriented, and look to resolve service issues at a fair price. This is one of the chief reasons why we trust the Executive brand. More
by fjb07
April 19, 2025
Always on time and responsive. Jason makes every experience smooth and predictable. Have a good day Jason makes every experience smooth and predictable. Have a good day More
by VINCENTCANDELORA
April 19, 2025
Best dealership in CT. Jason treats your car as if it's his. The only dealership I will buy from Jason treats your car as if it's his. The only dealership I will buy from More
by VINCENTCANDELORA
April 15, 2025
I use the service center for my basic maintenance on my 2021 JLU. I’m very happy with the service. 2021 JLU. I’m very happy with the service. More
by aneill
Employees Worked With
April 12, 2025
Service Department is excellent! Thorough diagnostics of my vehicle, recommended and required repairs presented. The Service Writer, Bianca is top notch! Fantastic representative for Thorough diagnostics of my vehicle, recommended and required repairs presented. The Service Writer, Bianca is top notch! Fantastic representative for Executive Auto! One of the best Service Departments that I have ever dealt with! Bianca not only handled writing the repairs up, but kept me informed throughout the entire process, start to finish. If Executive Auto had ten more Biancas’, they would be all set! More
by JBHFIRELT
Employees Worked With
Bianca Macdowell
April 11, 2025
Very please with service I received and presentation from service personnel. The video was very helpful. service personnel. The video was very helpful. More
by shellshell598
Employees Worked With
April 09, 2025
It was fine, It was fine, It was fine, It was fine, It was fine was fine More
by genanpac
Employees Worked With
April 05, 2025
Would not buy anything from this dealership again. It was the worst buying experience I ever had. It was the worst buying experience I ever had. More
by Jeep23Overland
