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Executive Dodge Jeep RAM - Service Center

Wallingford, CT

4.6
760 Reviews
Call Service Center (475) 253-5932

760 Reviews of Executive Dodge Jeep RAM - Service Center

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February 13, 2023

They ripoff people money. I will never go back. They were charging me 7500 to fix my car and I fix it with 500 dollars . More

by luis651209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Brennan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2023 -

Executive Dodge Jeep RAM responded

Thank you for your review, Luis. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 10, 2023

Very good service staff. One issue that I do have is the cost of oil change and tire rotation. 180$ seems excessive More

by TJR042562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Falconeri
Report | Print
Feb 11, 2023 -

Executive Dodge Jeep RAM responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

February 07, 2023

The "service advisor" says they will get back to you and never does. They give you a date to pick up your vehicle and it's not ready that day. Dan amd Mike were easy to talk to when they worked with my vehi More

by Y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Brennan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Falconeri, Howie Hafford
Report | Print
Feb 07, 2023 -

Executive Dodge Jeep RAM responded

Y, Thank you very much for your feedback. We are sorry to hear you did not have the experience that you are used to. We always strive for the best customer service, and apologize for any inconvenience this has caused you. I would like the opportunity to speak to you further regarding this and see if we can resolve any outstanding issues you may have. Please feel free to give me a call directly. C.J. Smith- General Manager 203-678-6608

February 07, 2023

Disappointed this times versus previous experiences. Took one hour forty minutes for a “scheduled” oil change and tire rotation. I had scheduled blood work for an upcoming surgery. Thought two hours and More

by PSLICATA
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Brennan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2023 -

Executive Dodge Jeep RAM responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

February 01, 2023

Service advisor was very friendly and Technician who worked on my vehicle was very helpful and went above and beyond to make sure I was happy with my service and that I understood an issue that wasn’t a More

by rachael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Massaro , Howie Hafford
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Feb 01, 2023 -

Executive Dodge Jeep RAM responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Dodge Jeep RAM to be a positive one. Please don't hesitate to reach out if you need anything else. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

January 31, 2023

Great to work with, fluid process, fantastic communication! Will definitely be back for any work I need. More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howie Hafford
Report | Print
Feb 01, 2023 -

Executive Dodge Jeep RAM responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback. We look forward to serving you in the future. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

January 31, 2023

Great dealership to work with, fluid process, Great communication. Will definitely be back for any other work More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howie Hafford
Report | Print
Feb 01, 2023 -

Executive Dodge Jeep RAM responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

Feb 01, 2023 -

JP responded

I would like to add Howie in service was amazing and went above and beyond outside his responsibilities. He even got a part fixed on my jeep when my warranty company fought him on in it and I started to become frustrated. True professional from start to finish.

January 31, 2023

Brought my vehicle in for recall technician found other issues with vehicle…very appreciated…only thing is vehicle was in the shop for almost three weeks communication very poor…hard to get a hold of anyon More

by PSTANIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Falconeri
Report | Print
Feb 01, 2023 -

Executive Dodge Jeep RAM responded

Thank you for your business and this review. We're sorry for our lack of communication. If you'd like to discuss things further, please reach out to us at your convenience. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

January 29, 2023

Drop off to pick up, great experience. Would go back when needed. Thank you, Ron More

by Willysronmasse2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Falconeri, Howie Hafford
Report | Print
Jan 30, 2023 -

Executive Dodge Jeep RAM responded

Thanks for sharing your thoughts about your experience with Executive Dodge Jeep RAM. Mike and our team appreciate your business and hope to see you again soon! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

January 23, 2023

Always a great visit- work was done correctly and timely It was a nice day More

by DONNAHUMPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howie Hafford
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Jan 25, 2023 -

Executive Dodge Jeep RAM responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

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