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Executive Dodge Jeep RAM - Service Center

Wallingford, CT

4.6
760 Reviews

760 Reviews of Executive Dodge Jeep RAM - Service Center

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October 17, 2023

I use this dealership for all my service. I have found them to have satisfactory service, except for the last service received. The visit was not to my satisfaction. Vehicle was in the whole More

by den
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Brennan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Quinones
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Falconeri
Oct 17, 2023 -

Executive Dodge Jeep RAM responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. Please reach out to me directly to get this resolved. My direct line is 2036786608. Thank you!

October 12, 2023

The staff at Executive Jeep service department in Wallingford are always very helpful and knowledgeable. More

by TJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Falconeri
Oct 12, 2023 -

Executive Dodge Jeep RAM responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 12, 2023

Great place to get your car fixed! They are on time and very courteous. Would recommend. 5 stars. More

by christine.radawiec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Quinones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Falconeri
Oct 13, 2023 -

Executive Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us, Christine. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 11, 2023

I really appreciate the service of the team at Executive Dodge, Jeep, Ram. They work to make ya visit a pleasant one... More

by Hemi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Falconeri
Oct 12, 2023 -

Executive Dodge Jeep RAM responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Dodge Jeep RAM. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 02, 2023

Best dealership to purchase your vehicle and service in and around Hartford. Service team is excellent with clear communication and professional. Great experience taking my Ram 1500. Mike Falconeri is exce More

by PHILLIPKUMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Falconeri
Oct 03, 2023 -

Executive Dodge Jeep RAM responded

We are very happy to hear that Mike and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 02, 2023

Service was efficient and super easy to book. Friendly staff and comfortable waiting area. I like everything about this dealership. More

by HANNAHLINNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Quinones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Falconeri
Oct 03, 2023 -

Executive Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. Hannah. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 01, 2023

Hector didn’t help me Mike falcaneri was a great service member it’s always a pleasure working with him More

by roses52971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Falconeri
Oct 02, 2023 -

Executive Dodge Jeep RAM responded

Thank you for your review. We're glad to hear that Mike provided you with great customer service, and we hope to see you again! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 01, 2023

It was a lot of back and forth and I felt it could of been better communication about the service of my vehicle but in the end it’s fixed More

by Rjbarnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Falconeri
Oct 02, 2023 -

Executive Dodge Jeep RAM responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. We appreciate your business and hope you will give us another opportunity to serve you. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

September 27, 2023

Great service, great communication. Easy to work with and very knowledgeable. I had a great experience More

by MAtt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Quinones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Falconeri
Sep 28, 2023 -

Executive Dodge Jeep RAM responded

Thanks, Matt, for sharing about your experience with Executive Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

September 27, 2023

I have use this service before and have been very happy with their services. They are very informative as to what needed to be done More

by WVB41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Executive Dodge Jeep RAM responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Dodge Jeep RAM! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

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