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Executive Dodge Jeep RAM - Service Center

Wallingford, CT

4.6
760 Reviews

760 Reviews of Executive Dodge Jeep RAM - Service Center

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December 05, 2023

The team was on schedule and the service was completed under the estimated time. No issues, thanks More

by TONE.BARGHOUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Quinones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Falconeri
Dec 05, 2023 -

Executive Dodge Jeep RAM responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

December 03, 2023

I had a good experience. Service was completed in a timely manner and all my questions are always answered. More

by MIMMOLAROSA6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Quinones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Executive Dodge Jeep RAM responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Dodge Jeep RAM! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

December 02, 2023

Missed several crucial points on my last inspection. They never called me back after speaking to them about the issues. Missed the front brakes and rotors. They needed replaced immediately and they fail More

by Emerson
Workmanship
Recommend Dealer
No
Employees Worked With
Mike Falconeri
Dec 04, 2023 -

Executive Dodge Jeep RAM responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 01, 2023

I love it there. Always taken care of. Great service Always a friendly group very helpful More

by RABINOFF.MICHAEL
Recommend Dealer
Yes
Employees Worked With
Mike
Dec 02, 2023 -

Executive Dodge Jeep RAM responded

Thank you so much, Michael, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Dodge Jeep RAM to be a positive one. Please don't hesitate to reach out if you need anything else. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

December 01, 2023

My service advisor was very professional and excellent customer service kept me updated on everything that was going on and my vehicle was ready in a timely manner Thank you More

by RENYERICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Falconeri
Dec 02, 2023 -

Executive Dodge Jeep RAM responded

Thank you for choosing Executive Dodge Jeep RAM. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

December 01, 2023

My 5 month old new truck with 10,500 miles engine light turned on 11/25 around 10:30am. Called dealership made appointment for 11/27. Was able to bring truck to dealership to check code on 11/25. The servi More

by EDGER747
Recommend Dealer
No
Employees Worked With
Hector Quinones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector Quinones
Dec 04, 2023 -

Executive Dodge Jeep RAM responded

We're sorry to hear that our dealership did not meet expectation. If there's anything I can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact me directly.

November 28, 2023

Sucked waste oh my time. Will never come again. Will not buy any more new vehicles. And not buy anymore parts for my business More

by pavlinko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Brennan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Quinones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Falconeri
Dec 02, 2023 -

Executive Dodge Jeep RAM responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

November 28, 2023

Everytime I bring my truck to this dealership, they are quick, very professional and stay in contact with you in every process while they r making repairs. Honest as well More

by fishcrash44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Falconeri
Nov 29, 2023 -

Executive Dodge Jeep RAM responded

Thank you for taking the time to share your thoughts on working with Mike and our team. We're glad to hear we delivered such a great experience! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

November 21, 2023

Not satisfied with the way my job was handled and feel like I was overcharged . Totally discussed with Chrysler on how they cancelled a lifetime warranty on my vehicle with out any notice. More

by RIMPERATI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector Quinones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Executive Dodge Jeep RAM responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

November 20, 2023

Dealer found the problem with my truck and fixed it. Truck runs perfectly now after repairs More

by bakchrys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Falconeri
Nov 20, 2023 -

Executive Dodge Jeep RAM responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Dodge Jeep RAM. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

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