Executive Dodge Jeep RAM - Service Center

Solved the problem with the electrical. They checked my car’s maintenance record and I approved it. If I had to come in later for these services, I would have had to pay for2 uber rides They checked my car’s maintenance record and I approved it. If I had to come in later for these services, I would have had to pay for2 uber rides More

From the moment I left my vehicle, the whole experience was horrible. I had to keep calling the dealership/Sal to get any updates in regards to my vehicle. I had to keep calling Easy Care to see if my engi was horrible. I had to keep calling the dealership/Sal to get any updates in regards to my vehicle. I had to keep calling Easy Care to see if my engine was taken down and pictures sent. Nothing happened. I had to call North Haven Executive in order to get the claims process rolling. My car was sitting for almost two weeks. The story that I received from Sal is that vehicles are worked on in the order that they come in. So my vehicle was just sitting for almost two weeks but everyone else’s car that came in after mines gets worked on. I was also told there’s a handful of people that can only do the repairs my vehicle required. So in two weeks, my car doesn’t get touched. I ended up picking up my vehicle and taking it to North Haven Executive. This wallingford dealership sucks down to the customer service. I was also told that the manager was spoken to in order to get me in their rental. Well that was a lie. They don’t care. I actually saw another male associate be told that a customer’s vehicle was done and to call the patient. The entire time I stood waiting for my claim to be processed, the same employee didn’t pick up the phone to call the customer to pick up their vehicle. More

Great as always, getting all the work that I have requested in the timeframe I always ask for. requested in the timeframe I always ask for. More

Communication was absolutely the best that I have ever experienced. I was informed as to what was going on, every step of the way. Hector was very informative and even sent videos as to the problems found experienced. I was informed as to what was going on, every step of the way. Hector was very informative and even sent videos as to the problems found with my vehicle. Highly recommend Executive. More

I've been using Exec Dodge Jeep RAM since 2021 for my Jeep Cherokee maintenance. I've been very pleased. Jeep Cherokee maintenance. I've been very pleased. More

Great service. Very trustworthy dealership. I also think that the video they take to diagnose and fix your car was a great idea! Very trustworthy dealership. I also think that the video they take to diagnose and fix your car was a great idea! More

During the video tech said that they don’t stack weights get the truck home and the weights were stacked very dissatisfied called back and still to this day no return phone call. Makes me wonder if they act get the truck home and the weights were stacked very dissatisfied called back and still to this day no return phone call. Makes me wonder if they actually did the valence that I paid for.. More

Had oil change and tire rotation done very happy with the service . Service was completed in a reasonable time and very informative. service . Service was completed in a reasonable time and very informative. More

First time at this location and I was greeted upon arrival and they took care of everything I asked for I was in and out very quickly arrival and they took care of everything I asked for I was in and out very quickly More