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Executive Chevrolet - Service Center

Wallingford, CT

4.8
1,089 Reviews
Call Service Center (203) 872-5345

1,089 Reviews of Executive Chevrolet - Service Center

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December 24, 2022

Exceptional and friendly customer service! Definitely a world class operation. Thank you so much for the service. More

by Bcornacc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Woodward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Obed Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Galante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Cappola, Jill Shepard, Tom Orris
Report | Print
Dec 27, 2022 -

Executive Chevrolet responded

Thanks for sharing your thoughts about your experience with Executive Chevrolet. We appreciate your business and hope to see you again soon! Kevin Galante Service Manager

December 23, 2022

The customer service is great. The waiting area is nice. I like how the explanation that is provided with what’s wrong with the car More

by JMELILLO57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2022 -

Executive Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Kevin Galante Service Manager

December 22, 2022

Great dealership ! Salesman are always friendly and helpful ! Service scheduling is made easy by the staff ! More

by UNIVERSAL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2022 -

Executive Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Chevrolet, we look forward to having you as a valued customer for many years to come! Kevin Galante Service Manager

Dec 23, 2022 -

UNIVERSAL1 responded

Kevin Outstanding service as always ! Thank you Rocco Matarazzo Universal Cleaning & Restoration LLC.

Dec 23, 2022 -

Executive Chevrolet responded

We are very grateful that we have met your expectations! We value our mutual relationship and hope to keep making things right by you! Happy Holidays! - Executive Chevy Service Team

December 22, 2022

Great dealership to deal with, service and sales have always been great. Chevy for life More

by kaylapinto89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2022 -

Executive Chevrolet responded

Thank you for your very kind review, Kayla. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Chevrolet. Kevin Galante Service Manager

December 22, 2022

Had a 7:40 AM appointment and was met by Mark Valerio. ...on time, service performed as requested.......Have been a customer of Valenti/ Executive since 2003....never had a bad experience....and would reco More

by hajo2644
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2022 -

Executive Chevrolet responded

Thank you so much for your excellent review! We are so glad that Mark had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Kevin Galante Service Manager

December 20, 2022

I have nothing but an excellent experience when I have my vehicle serviced. All of the staff are great. More

by CATWMN725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2022 -

Executive Chevrolet responded

Thank you again for choosing Executive Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Kevin Galante Service Manager

December 20, 2022

Great service, they gave me some options on fixing my defroster in my car. Oil change was quick which was great because I had my 3 year old daughter with me. More

by DAISYS2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2022 -

Executive Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Chevrolet, we look forward to having you as a valued customer for many years to come! Kevin Galante Service Manager

December 17, 2022

4 months to get part for my Volt which is not driveable! Outrageous. No other options? More

by DOUG456
Recommend Dealer
No
Employees Worked With
Mark Valerio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2022 -

Executive Chevrolet responded

Good Morning, We did some checking on your part with General Motors. It appears the "EV" component was ordered 11/28/22. The component was back ordered by General Motors. The component is shipped vendor direct and make take some time before we receive it. We did open what's called a SPAC Case on the order, with General Motors, at the time the part was ordered on 11/28/22. This gives the order greater priority on the active request list. In our experience, we typically haven't seen the orders taking in the 4 month range, we tend to see them filled much sooner. We will take every measure to monitor the order progress and notify of any updates released from the factory. On behalf of the vendors and factories, we apologize for the needed wait time. We wish you the best over the upcoming Holiday Season and best in the New year. - Executive Chevy Service team

December 17, 2022

Working with Mark Valerlo And Kevin is good experience with very good service and timely appointments More

by RHANSEN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2022 -

Executive Chevrolet responded

Thanks for sharing about your experience with Executive Chevrolet. We appreciate your business and hope to see you again soon! Kevin Galante Service Manager

December 16, 2022

Had to leave my car for the day & then I was told car Maintenance not done because computer wasn't working to talk to my computer! More

by Geri
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Valerio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2022 -

Executive Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Kevin Galante Service Manager

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