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Executive Chevrolet - Service Center

Wallingford, CT

4.8
1,097 Reviews
Call Service Center (203) 872-5345

1,097 Reviews of Executive Chevrolet - Service Center

Sort by
May 21, 2023

Friendly staff, clean facility. I was kept informed of everything. So far the work was don’t perfectly More

by JDA51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michele Gorman
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May 22, 2023 -

Executive Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Chevrolet. Kevin Galante Service Manager

May 20, 2023

Michele was very professional. She was able to schedule my vehicle for service right away, and she provided the best customer service. More

by Lptruckingtransport
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Gorman
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May 22, 2023 -

Executive Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michelle met your expectations. Thank you for choosing Executive Chevrolet, we look forward to having you as a valued customer for many years to come! Kevin Galante Service Manager

May 18, 2023

Who was a good experience and mark was a great help? I'm very friendly. I will definitely be coming back to have my vehicle service. More

by briancahill59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Executive Chevrolet responded

Thank you so much for your kind words, Brian, and for taking the time to leave us this wonderful feedback! Kevin Galante Service Manager

May 17, 2023

Never felt comfortable talking to anyone there. Blamed aftermarket parts for my problem and told me it wasn’t covered and I should take it back where I bought the truck and maybe they will take car More

by Mike
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Valerio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2023 -

Executive Chevrolet responded

Good Afternoon, We apologize the visit did not go as planned. Aftermarket upfits placed on vehicles, can and will void warranty coverages. The upfit lift package, can fail different factory suspension and steering components. Unfortunately, in these circumstances, warranty coverage is not applicable. We are sorry this was not the outcome desired, but as a dealer, we are required to comply with the process and procedures, set forth by the manufacturer's dealer agreement. We do wish you the best outcome, with your vehicle's concern and thank you for coming in to see us. Sincerely, Executive Chevy Service Team

May 17, 2023 -

Executive Chevrolet responded

Hey Mike, This is Shaun from Executive Chevrolet. I am the General Manager here. I am sorry to hear about your experience with us. Our philosophy is to be up front and transparent with all of our customers in every department. Seems like we missed the mark here with our communication with you. I would love the opportunity to speak with your directly. I did call and leave you a message on the number we have on file. Please reach back out to me at your convenience. My direct number is 203-493-5822. I apologize and I look forward to speaking with you. Thank you, Shaun Woodward

May 17, 2023

The problem was fixed and Mark and associates I dealt with were polite and courteous and kept me advised of the progress. All in all that is everything you could ask for - an A+ rating - thanks! More

by Gunblom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2023 -

Executive Chevrolet responded

Thanks very much for the great survey response ! We are glad to see that we met expectations. We appreciate you coming to see us here at Executive Chevy. - Executive Chevy Service Team

May 17, 2023

Brought my car in for an oil leak, communication was fantastic and service was fast! More

by dlaffin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2023 -

Executive Chevrolet responded

Thanks very much for the great survey response ! We are glad to see that we met expectations. We appreciate you coming to see us here at Executive Chevy. - Executive Chevy Service Team

May 16, 2023

Really nice person, honest and did make sure I was happy before I left. He did call also when he said he would More

by scotdubois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Woodward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Nolette
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May 16, 2023 -

Executive Chevrolet responded

Thanks very much for the great survey response ! We are glad to see that we met expectations. We appreciate you coming to see us here at Executive Chevy. - Executive Chevy Service Team

May 16, 2023

Very convenient to work with the service department. They are very responsive and have good availability. Service was performed as quoted and no surprises. More

by jeepguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2023 -

Executive Chevrolet responded

Thanks very much for the great survey response ! We are glad to see that we met expectations. We appreciate you coming to see us here at Executive Chevy. - Executive Chevy Service Team

May 16, 2023

Great service done quickly. Car was done earlier than expected and it was done well More

by thomaslipka32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2023 -

Executive Chevrolet responded

Thanks very much for the great survey response ! We are glad to see that we met expectations. We appreciate you coming to see us here at Executive Chevy. - Executive Chevy Service Team

May 16, 2023

Excellent customer service. Great communication with service writer and manager. Very professional and courteous at all times. More

by cherigalante70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Galante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2023 -

Executive Chevrolet responded

Thanks very much for the great survey response ! We are glad to see that we met expectations. We appreciate you coming to see us here at Executive Chevy. - Executive Chevy Service Team

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