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Executive Chevrolet

Wallingford, CT

Overview
Employees
Reviews
Vehicles
4.8
1,093 Reviews
As part of the Executive Auto Group, Executive Chevrolet gives customers the Best Price First. With non-commissioned sales people, no haggling, an industry-leading exchange policy, and a satisfaction guarantee allow Executive Chevrolet to provide you with the absolute best car-buying experience you’ve ever had. Everything is included in the listed price, so there aren’t any surprises down the road. We’re here to help you find the perfect car that fits your unique needs and lifestyle. That’s the Executive Way, and it’s why we’re consistently rated one of the best dealerships in Connecticut.
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399 N Colony Street

Wallingford, CT

06492

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Showing 1,093 reviews

November 25, 2022

Max very knowledgeable and friendly person, he explian everything over the phone and very professional. More

by Diaz1260
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2022 -

Executive Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Chevrolet. Kevin Galante Service Manager

November 24, 2022

Mark was a fantastic service consultant - very helpful, professional, and kind. I would recommend Executive Chevrolet to anyone in the area. More

by ASHLEY.IZAGUIRRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2022 -

Executive Chevrolet responded

Ashley, Thanks for sharing your thoughts about your experience with Executive Chevrolet. We appreciate your business and hope to see you again soon! Kevin Galante Service Manager

November 24, 2022

Excellent ,wait didn’t take appointment…explain everything…Very careful and thorough…Made sure that I was safe More

by Shorty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2022 -

Executive Chevrolet responded

Thank you for the kind words for our service department! Max and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kevin Galante Service Manager

November 24, 2022

Fair. I bought the car here. I got a notice about chips for my seats and put it in the service appointment. They didn't even read it to order the chips. More

by pjmrobb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Max Pieper
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2022 -

Executive Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Executive Chevy Service Team

November 24, 2022

Executive Chevrolet took my vehicle in and completed the repairs in a timely fashion. My truck was in the exact same condition as I gave it to them, clean. More

by johnt375
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2022 -

Executive Chevrolet responded

John, Thanks for sharing about your experience with Executive Chevrolet. We appreciate your business and hope to see you again soon! Kevin Galante Service Manager

November 23, 2022

Very misleading with false stories. Just old liars. bunch of crooks that try to suck all the money they can out of you. More

by FRANK@PREMIER-AR.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Valerio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2022 -

Executive Chevrolet responded

Hello Frank, We are sorry to hear that you feel that way. We felt we tried our best to serve you. Back in February you brought the vehicle in for a transmission and rear differential service with 66000 miles. In March you spoke to an advisor and stated that ever since you had the transmission service you were getting harsh shift concerns. An appointment was set but you were unable to make the appointment. You did set a few appointments between March and October but missed those as well. You did drop off the vehicle in October. You did put another 15,000 miles on the vehicle since the last time we had the vehicle in service back in February, We found that you had an Engine Timing Code, not transmission related. We would need to partially tear down the engine to establish the root cause. We offered policy warranty help but you declined. We decided to not charge you for any diagnosis at the time. We are sorry that we did not meet your expectations but do believe we did everything we could to help. If we could be of assistance please reach out to us directly. -Executive Chevy Service Team

Nov 23, 2022 -

FRANK@PREMIER-AR.COM responded

You guys had my vehicle for over a month which has a payment . I paid my note and insurance for it to sit in the parking lot in the same spot for over a month , while you blew smoke up mine and my Gus xxx. You guys xxxxing suck in plain English ! I’ve bought and leased numerous trucks from your branch. Your customer service skills are as good as burnt hotdog. You lost a repeat customer which in the grand scheme of things , you guys can care less !

November 23, 2022

Good communication with regards to status of vehicle. Discussed options regard to parts. Would recommend. More

by Jkirkptatc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2022 -

Executive Chevrolet responded

Thank you for choosing Executive Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kevin Galante Service Manager

November 23, 2022

Service advisor was knowledgeable and very helpful about my vehicle’s maintenance and warranty coverage. More

by DUNHAMR006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2022 -

Executive Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Kevin Galante Service Manager

November 22, 2022

Quick and concise oil change and tire rotation. Taking my headliner issue in my 2022 Colorado to corporate to fix the issue for good. More

by knye300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Woodward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Galante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Livio Reis
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Nov 23, 2022 -

Executive Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Kevin Galante Service Manager

November 22, 2022

Mark was very friendly/ helped me understand the point system better and ordered an accessory to be installed on my car- very nice guy! More

by IMORRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2022 -

Executive Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mark met your expectations. Thank you for choosing Executive Chevrolet, we look forward to having you as a valued customer for many years to come! Kevin Galante Service Manager

Nov 28, 2022 -

IMORRIS responded

I think I might hold off on that part I asked you to order for the door - Thanks!

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