Exceptional Motorcar
Defiance, OH
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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This was a day to remember very hot and the Service was Excellent Jordon White was amazing I would Recommend Any one looking For a vehicle this is the place to go you will not be disappointed Thanks you So Excellent Jordon White was amazing I would Recommend Any one looking For a vehicle this is the place to go you will not be disappointed Thanks you So Much Jordon For Puting Up with me trying to make up my mind on a very hot day you were great 👍 More
My experience was great & the customer service excellent. I was handled with care and I’d recommended Exceptional motors to anyone. I love care and I’ll be back ! I was handled with care and I’d recommended Exceptional motors to anyone. I love care and I’ll be back ! More
I first contacted Christina Meiring to inquire about 2012 Mustang. She said The car was still available and identified Jordan White as the sales person for that car and would ask him to follow up with me, wh Mustang. She said The car was still available and identified Jordan White as the sales person for that car and would ask him to follow up with me, which he quickly did. Since we were coming from out of state, Jordan assured us he would secure vehicle with a small fully refundable security deposit by credit card so we would not make a wasted trip. He also said they would thoroughly inspect the vehicle and make sure it was mechanically sound adding he had driven the car several times and assured me it was. I also spoke with Mike in the finance department ahead of time who was helpful in working out our payment options by credit card. The only hiccup was when we came to pick up the car there was confusion about a second smaller key fob that looked like a remote start which the mechanic checked out only to learn there were no wires for a remote start (nor was remote start listed in the ad and thus would’ve been a bonus if it came with the car). Note the main Key fob worked fine and the car is sweet according to my son who got to drive it home! Aside from the dummy fob, everything went very well and overall very pleased with our purchase and Exceptional Motorcar! More
Paul was great to work with and was very helpful through the process. He helped take care of all we needed and them some. Exceptional Motorcar overall was a great dealership and treated us well. the process. He helped take care of all we needed and them some. Exceptional Motorcar overall was a great dealership and treated us well. More
I like the location of the dealership for accessibility.wwhen I got there the vehicle was up front ready for me to look at when I got there .The sales man greeted me me with respect of the co accessibility.wwhen I got there the vehicle was up front ready for me to look at when I got there .The sales man greeted me me with respect of the covid in mind.He was friendly and helpful .I thought he could have worked on price alittle since I was paying cash. They always worked quickly on getting some dents out of cab . More
This is by far the worst dealership/company that I have dealt with in my car buying experience. I got wishy-washy car prices and when I got there they told me they were too busy to help me but if I wanted dealt with in my car buying experience. I got wishy-washy car prices and when I got there they told me they were too busy to help me but if I wanted to go out and look at the cars by myself to go ahead. If I wanted to go test drive them come back and let them know and they may talk to me. I had no idea where I was going and where the truck was, all I know is they were to busy and upset because of an email I sent telling them that there customer service was horrible and I was going elsewhere. I came with a down payment, trade in and great credit. I would rather go to a shady for sale lot on a street corner than these guys More
I asked a million questions and Paul answered all of them immediately. The vehicle I looked at and eventually bought was exactly as portrayed on their web site. I left happy and satisfied with the deal they immediately. The vehicle I looked at and eventually bought was exactly as portrayed on their web site. I left happy and satisfied with the deal they made on my trade. Two thumbs up! More
Very knowledgeable about the product he is selling. I knew all the answers to my questions, I just like to know the person I am dealing with does. Very personable gentlemen able to switch gears on the f knew all the answers to my questions, I just like to know the person I am dealing with does. Very personable gentlemen able to switch gears on the fly, from business to swapping life experience stories. You could have the best deal within 500 miles but if your sales team does not have “it” , I’m driving 500 miles. Paul that belt better be sitting on your desk next month. Thanks for the hospitality. More
Large variety. Friendly, fast service. Jeremy was very helpful in getting things moving quickly. I would highly recommend the dealership itself as well for best prices and quality cars. We love our new ca helpful in getting things moving quickly. I would highly recommend the dealership itself as well for best prices and quality cars. We love our new car! She is a beauty! More
The staff was very friendly and helpful. I drove from 2 hours away and the car was as described by Paul. Financing was quick and a competitive rate to our credit union. hours away and the car was as described by Paul. Financing was quick and a competitive rate to our credit union. More