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Exceptional Motorcar

Defiance, OH

Overview
Employees
Reviews
Vehicles
4.7
1,407 Reviews
Welcome to Exceptional Motor Car serving the greater Defiance, OH area. Exceptional Motor Car is a Domestic, Import Auto Dealer Our goal is to make your car buying experience the best possible. Exceptional Motor Car's virtual dealership offers a wide variety of used cars. Conveniently located in Defiance, OH we also serve Toledo, OH and Fort Wayne, IN. If you're looking to purchase a used car, you've come to the right place. At Exceptional Motor Car we pride ourselves on being the most reliable and trustworthy used dealer around. Our inventory is filled with some of the sweetest rides you've ever seen! The Used Car Dealer You Can Count On We're the kind of dealer that takes the time and listens to the wants and needs of our clients. We understand that buying a car is a process that takes a certain amount of careful consideration. It's a lot to wrap your head around but at Exceptional Motor Car we do our best to make the car buying experience an easy one. We're the kind of Defiance, OH car dealer that helps you decide exactly what you're looking for. We won't ever make a sale that our customers will end up being unhappy with. We're proud to be the type of Defiance, OH dealer that strives for 100% customer satisfaction.
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20891 CR 424

Defiance, OH

43512

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Showing 1,407 reviews

November 12, 2020

I was completely screwed by this dealership on my vehicle purchase. They said it had a look through, but it wasn’t done very well. I already have an additional $5,000 put into this vehicle due to two seal More

by Bryan Sallmen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amber Greek, Jeremy Hines, Abbi Cereghin
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Dec 09, 2020 -

Exceptional Motorcar responded

Hello Bryan, My name is Zak Foltz. I'm the sales manager here. We want to make sure our customers feel we are providing them with all the necessary information before they purchase a vehicle. I am very sorry you feel we screwed you on this vehicle. We are one of the largest wholesalers in the midwest. The vehicle you were interested in was in line to be sent to an auction. This vehicle was not intended to be a retail unit. Due to this the vehicle was sold as is. These vehicles go through a quick inspection and may get some body work done to them. We had our service manager come out and go over the vehicle with you. He explained why the vehicle wasn't a retail piece. You were aware of why the vehicle was being sold as is. Our retail units come with a 6 month 6000 mile warranty at no charge. This one did not because it was never considered as a retail unit. I am confident our staff informed you as to what the risks were when purchasing an as is car. Due to this I feel this review is unfair. Thank you and we'd love to earn your business in the future.

November 12, 2020

All went well. Did not buy a vehicleBlah. Blah. Blah. All went well. Did not buy a vehicle Blah. Blah. Blah. Blah. Blah. Blah. Blah. Blah. Blah. Blah. Blah. Blah. Blah. Blah. Blah. Blah. Blah. More

by erik26
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Coleman, Zak Foltz
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November 12, 2020

Jamie Smiddy was great to work with, he was very on top of everything and communicated well on the truck that my company purchased through him. He even made sure the gas tank was full! More

by Adam M Orth and Sarah Orth
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Smiddy, Mike Coleman
Report | Print
November 11, 2020

I came from across the state for my car and I experienced a Laid back relaxed environment with no pressure, straight forward and honest information. Jeremy was good to deal with from start to finish. Well do More

by joedrake85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Greek, Zak Foltz, Jeremy Hines
Report | Print
November 10, 2020

Quin was very honest about the condition of the truck! He was very nice and easy to talk and deal with! Amber was very good at her job and a pleasure to deal with! More

by floydstowing777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Greek, Quin Fleming
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November 06, 2020

If I could rate my experience more than five stars I would. Not once did I have a negative experience here getting a car. The salesman Jamie was very helpful the whole time and helped me get the right c More

by Isabellecastillo2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Smiddy, Amber Greek
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November 06, 2020

From my initial inquiry about the truck I was interested in online, the service I received was great. I inquired on a Friday evening and early Saturday morning Anjuli had replied. We spoke by phone,and she More

by Ric Harting
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan White, Amber Greek, Anjuli Root
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November 03, 2020

This is my second truck I’ve purchased from Exceptional. Quin did an outstanding job at showing us the vehicles that were in our price range options we wanted. Thanks!!!! More

by Mxmichaelf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Greek, Quin Fleming
Report | Print
November 03, 2020

Jeremy was extremely knowledgeable about the entire car buying process and was able to answer any questions we had in a timely manner. Highly recommend him for anyone looking for their next vehicle! More

by Amoser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Hines
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November 03, 2020

They were a friendly staff that gave me a fair deal on my trade-in vehicle as well as the purchase on my new vehicle. More

by Loolahmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Smiddy, Mike Coleman, Amber Greek
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