Exceptional Motorcar
Defiance, OH
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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I wasn't overwhelmed. But nice place with the vehicle I was looking for Needs better customer service for the initial phone contact But nice place with the vehicle I was looking for Needs better customer service for the initial phone contact More
I casually strolled into Exceptional Motorcar a few weeks ago to see what was on the lot. Jake was quick to help and answered all of my questions. He was patient as I was not 100% sure what I was looking for ago to see what was on the lot. Jake was quick to help and answered all of my questions. He was patient as I was not 100% sure what I was looking for. I was not in a hurry to purchase and really wanted to take my time. I drove an Acadia that day and really liked everything about it but I still wanted to weigh my options. I called Jake yesterday and told him I wanted to purchase it. I wasn't able to go in. My husband had contacted Jeremy not really knowing I had been working with Jake. Well needless to say they were both extremely helpful, accommodating and literally had everything completed for me over the phone. Christina was professional and kind even though I called with what seemed like a million questions. Mike made the financing painless. Each of them were personable and showed they are a people oriented team. I wasn't ignored. I also didn't feel overwhelmed. I was pleased with each and every person we came into contact with. This is the second car we have purchased from exceptional Motorcar and the only issue we did have they handled it quickly and completely and it was an older we had purchased for our kiddo. I would not hesitate to purchase another car from exceptional Motorcar. The staff is great and they make the process as comfortable as it can possibly be. More
Josh was extremely helpful! I was out of state and he delivered the car to me. I have had a better experience all thanks to Josh! I was out of state and he delivered the car to me. I have had a better experience all thanks to Josh! More
Pretty Good, Not A High Pressure Dealership which is nice, I've bought a lot off new and used cars, Apparently they get no commission so they honestly don't care if you're there or not. Overall all good nice, I've bought a lot off new and used cars, Apparently they get no commission so they honestly don't care if you're there or not. Overall all good Experience, but I don't really think they care about the customers much seems more like a used car warehouse than a dealership. More