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Exceptional Motorcar

Defiance, OH

4.7
1,407 Reviews
Welcome to Exceptional Motor Car serving the greater Defiance, OH area. Exceptional Motor Car is a Domestic, Import Auto Dealer Our goal is to make your car buying experience the best possible. Exceptional Motor Car's virtual dealership offers a wide variety of used cars. Conveniently located in Defiance, OH we also serve Toledo, OH and Fort Wayne, IN. If you're looking to purchase a used car, you've come to the right place. At Exceptional Motor Car we pride ourselves on being the most reliable and trustworthy used dealer around. Our inventory is filled with some of the sweetest rides you've ever seen! The Used Car Dealer You Can Count On We're the kind of dealer that takes the time and listens to the wants and needs of our clients. We understand that buying a car is a process that takes a certain amount of careful consideration. It's a lot to wrap your head around but at Exceptional Motor Car we do our best to make the car buying experience an easy one. We're the kind of Defiance, OH car dealer that helps you decide exactly what you're looking for. We won't ever make a sale that our customers will end up being unhappy with. We're proud to be the type of Defiance, OH dealer that strives for 100% customer satisfaction.
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20891 CR 424

Defiance, OH

43512

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Showing 1,407 reviews

July 06, 2021

I thought Doug Jones Jr was very helpful with getting us a car that worked in our price range and with what we were looking for. More

by KennedyP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Jones Jr, Amber Greek
July 05, 2021

Outstanding inventory, service and personnel … the EM team was very accommodating … More

by John Nolan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Coleman, Amber Greek, Jeremy Hines, Christina Adkins
July 01, 2021

Sold us a car in November, June comes around and we find the ac does not work. It has never worked they said they would not fix it before even looking at it which clearly says they know it never worked. C More

by 23jman23
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alyssa Hoffman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Jones Jr
Jul 15, 2021 -

Exceptional Motorcar responded

"23jman23", We appreciate the feedback; however, we have reached out to the party that purchased the vehicle. We have documented inspection sheets that are meant to check every vehicle we sell, ensuring that they are in top shape when they are put on our lot. Used vehicles are unpredictable, and unfortunately we cannot tell the future and what problems may occur. The buyer understands that she was offered Extended Vehicle Coverage through AllState, which was declined via a compliance document. This compliance document states that the buyer is aware that these products (Extended Vehicle Coverage, etc.) are available, but has chosen to not purchase them. The temperature started to increase in mid May, and the first we heard about this was late June. We provide a Buyers Guide that list things that can potentially go wrong with used vehicles. We have been very prompt in our responses to the party that bought the vehicle, she even informed us she told you not to leave any sort of feedback because she understood her options at the time of purchase. Unfortunately, issues that arise 8 months after purchase are out of our hands.

Jul 15, 2021 -

23jman23 responded

June is when it was too hot and that we needed to use the AC. Try and defend your b.s. all you want, make your excuses to not help, your reputation proceeds you. I will make sure I let everyone I know and then some about your actions. Im clearly not the only one this has happened to, like i said the mechanic was not surprised about the multiple leaks in the ac system and that it was sold by you. Why are you wasting your time responding making excuses, if you were worried about poor reviews you would simply do the right thing. However its only about money not customers.

July 01, 2021

This was the second time I have bought a vehicle from Mike Coleman at exceptional motorcar. Both times have been great a great experience. Highly recommend! More

by bwbaltrip
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Coleman
June 28, 2021

As always excellent service! If you are looking for a wonderful salesman, ask for Jamie! More

by tracyg0428
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Smiddy
June 24, 2021

Highly recommend exceptional motorcar. Everyone was friendly & always had a smile on their face. Jeremy was great to work with! More

by brittanyxcountrylife
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Hines, Quin Fleming
June 24, 2021

Kind of a frustrating experience looking online having a color preference in mind, and being told trucks weren’t available, didn’t even really want to look at the truck I bought. But once I did and test dro More

by Dweisenburger24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Jones Jr, Amber Greek, Quin Fleming
June 23, 2021

Great buying experience! These guys are awesome. Flew in from Georgia to purchase a beautiful F450, vehicle was exactly as described. Jeremy made the buying experience delightful. More

by tkdmein
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quinn , Mike Coleman, Jeremy Hines
June 23, 2021

Sales Team was honest and hard working. Premises was clean and organized. Lot was full of high quality, clean cars and trucks. Refreshing experience. Thanks. More

by brbbroder
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Meiring, Amber Greek, Zak Foltz, Jeremy Hines, Quin Fleming, Christina Adkins
June 21, 2021

Exceptional motor car answered all questions I had and was right on top of everything and Doug being able to work it out where I could get approved More

by Preston
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Jones Jr, Amber Greek
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