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Exceptional Motorcar

Defiance, OH

4.6
1,452 Reviews
Welcome to Exceptional Motor Car serving the greater Defiance, OH area. Exceptional Motor Car is a Domestic, Import Auto Dealer Our goal is to make your car buying experience the best possible. Exceptional Motor Car's virtual dealership offers a wide variety of used cars. Conveniently located in Defiance, OH we also serve Toledo, OH and Fort Wayne, IN. If you're looking to purchase a used car, you've come to the right place. At Exceptional Motor Car we pride ourselves on being the most reliable and trustworthy used dealer around. Our inventory is filled with some of the sweetest rides you've ever seen! The Used Car Dealer You Can Count On We're the kind of dealer that takes the time and listens to the wants and needs of our clients. We understand that buying a car is a process that takes a certain amount of careful consideration. It's a lot to wrap your head around but at Exceptional Motor Car we do our best to make the car buying experience an easy one. We're the kind of Defiance, OH car dealer that helps you decide exactly what you're looking for. We won't ever make a sale that our customers will end up being unhappy with. We're proud to be the type of Defiance, OH dealer that strives for 100% customer satisfaction.
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20891 CR 424

Defiance, OH

43512

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Showing 1,452 reviews

January 29, 2025

I wanted to pay cash for a vehicle, they wanted to charge me $1000 more because I didn't want to finance through them More

by ryanmiller2080
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Angela Commisso
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2025 -

Exceptional Motorcar responded

Thank you for your review. We're sorry your visit didn't go as planned, Ryan, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Feb 01, 2025 -

ryanmiller2080 responded

No need, live and learn. And, I've learned your company is the worst possible place to buy a vehicle. Nothing has gone smooth. Can'r set up my payment account thru ALLY, and they don't know what the xxxx is going. You're the worst vehicle experience I've ever had!!

January 28, 2025

The experience with Exceptional Motorcar was nothing but horrible. My “salesman“, Mike, was a completely disrespectful, condescending, arrogant xxxxxxx. He did not bother to return my calls for three days. More

by Just being honest
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike
Jan 31, 2025 -

Exceptional Motorcar responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

January 26, 2025

I called the dealer to see if there was a truck in my price range... I went to them and seen the truck .. I knew right there and then I wanted it.. did the paperwork and drove it home.... More

by prosserorin5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angela Commisso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Exceptional Motorcar responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 22, 2025

Great overall experience from Hannah in sales and the rest of team there. Worth the drive for an exceptional truck buying experience. More

by coreyskidoo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angela Commisso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah
Jan 23, 2025 -

Exceptional Motorcar responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 18, 2025

Extremely unprofessional and unaccommodating. Not only did we sit in the dealership for hours to be told they had a new manager that started that day and didn’t feel comfortable doing the finance More

by CarOwner2025
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Angela Commisso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Exceptional Motorcar responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 17, 2025

Super helpful and informative! They were honest with me and helped find the best deal for me. More

by BTE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angela Commisso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Exceptional Motorcar responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Anglea and our team here at Exceptional Motorcar are glad to have you as a customer.

January 16, 2025

I am very happy with working with Mike and Angela and finishing the deal so many other dealerships could not . I am extremely happy with my 2022 Chevrolet 2500 Hd they sold me !! Thankyou!!!!!! More

by lalbsalyers
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angela Commisso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Limbaugh
Jan 17, 2025 -

Exceptional Motorcar responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Mike and Angela. We truly appreciate your feedback.

January 15, 2025

Very good purchase and everyone was great to work with. Will definitely look to buy from there in the future. More

by Matt Parrish
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angela Commisso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach
Jan 16, 2025 -

Exceptional Motorcar responded

Matt, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

January 04, 2025

This is the third vehicle I have bought, I have been please with the price and the sales members, friendly atmosphere. I would recommend Exceptional for anyone looking to buy a vehicle. More

by Leavittj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angela Commisso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Limbaugh
Jan 06, 2025 -

Exceptional Motorcar responded

Thanks for sharing about your experience with Exceptional Motorcar. We appreciate your business and hope to see you again soon!

January 03, 2025

no high pressure sales. Very. Friendly staff. Large selection of new up to dated vehicles. More

by smithrobert1971
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angela Commisso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah
Jan 03, 2025 -

Exceptional Motorcar responded

Robert, We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

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