
Exceptional Motorcar
Defiance, OH
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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I wanted to pay cash for a vehicle, they wanted to charge me $1000 more because I didn't want to finance through them me $1000 more because I didn't want to finance through them More
The experience with Exceptional Motorcar was nothing but horrible. My “salesman“, Mike, was a completely disrespectful, condescending, arrogant xxxxxxx. He did not bother to return my calls for three days. horrible. My “salesman“, Mike, was a completely disrespectful, condescending, arrogant xxxxxxx. He did not bother to return my calls for three days. I was forced to call the dealership myself and he answered the phone. He then rudely told me that I wasn’t approved and then just blatantly hung up on me. He’s a waste of space, waste of time, and a waste of oxygen. There are 1,000,000’s of salesmen more than deserving of your business than he is. I feel that he should be fired immediately for his handling of a customer. I could have remedied the financing issue, but instead of asking me any questions he was judgmental and flat out rude. If this is the type of people exceptional motor car employs, then I have little or no faith in this businesses model or it’s survival. Save yourself some time and buy from someone else that appreciates your business. (These are my personal opinions and experiences and are only suggestions. At the end of the day, do what you feel is best for you.) More
I called the dealer to see if there was a truck in my price range... I went to them and seen the truck .. I knew right there and then I wanted it.. did the paperwork and drove it home.... price range... I went to them and seen the truck .. I knew right there and then I wanted it.. did the paperwork and drove it home.... More
Great overall experience from Hannah in sales and the rest of team there. Worth the drive for an exceptional truck buying experience. rest of team there. Worth the drive for an exceptional truck buying experience. More
Extremely unprofessional and unaccommodating. Not only did we sit in the dealership for hours to be told they had a new manager that started that day and didn’t feel comfortable doing the finance Not only did we sit in the dealership for hours to be told they had a new manager that started that day and didn’t feel comfortable doing the finance paperwork because the finance person wasnt there. Instead of letting us know hours before. We then had to come in the next morning (when my paramedic husband had to be at work. We arrived at opening, which we told them the day before because my husband’s station would be understaffed. We sat there for ANOTHER hour. After asking if they could throw in a couple oil changes for our inconvenience, they said no we don’t do that. Asked about maybe a gas gift card or something. They said no. The day after we brought the car home the oil light came on! I posted a review and was called to have them say they would fill up the cars tank if we changed the review. If the car didn’t even have an oil change how can they be trusted to have actually looked at the car and did maintenance before selling. That question was answered after only having the car a week. The transmission started messing up, it is undrivable, is back at the dealership, and they were going to make us pay half for the part! Will NEVER go back to this shady dealership, and after researching more throughly and speaking with a past employee, they cut corners, don’t do their jobs, and take peoples money. They should be shut down. More
Super helpful and informative! They were honest with me and helped find the best deal for me. They were honest with me and helped find the best deal for me. More
I am very happy with working with Mike and Angela and finishing the deal so many other dealerships could not . I am extremely happy with my 2022 Chevrolet 2500 Hd they sold me !! Thankyou!!!!!! finishing the deal so many other dealerships could not . I am extremely happy with my 2022 Chevrolet 2500 Hd they sold me !! Thankyou!!!!!! More
Very good purchase and everyone was great to work with. Will definitely look to buy from there in the future. Will definitely look to buy from there in the future. More
This is the third vehicle I have bought, I have been please with the price and the sales members, friendly atmosphere. I would recommend Exceptional for anyone looking to buy a vehicle. please with the price and the sales members, friendly atmosphere. I would recommend Exceptional for anyone looking to buy a vehicle. More
no high pressure sales. Very. Friendly staff. Large selection of new up to dated vehicles. Very. Friendly staff. Large selection of new up to dated vehicles. More