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Exceptional Motorcar

Defiance, OH

4.7
1,405 Reviews
Welcome to Exceptional Motor Car serving the greater Defiance, OH area. Exceptional Motor Car is a Domestic, Import Auto Dealer Our goal is to make your car buying experience the best possible. Exceptional Motor Car's virtual dealership offers a wide variety of used cars. Conveniently located in Defiance, OH we also serve Toledo, OH and Fort Wayne, IN. If you're looking to purchase a used car, you've come to the right place. At Exceptional Motor Car we pride ourselves on being the most reliable and trustworthy used dealer around. Our inventory is filled with some of the sweetest rides you've ever seen! The Used Car Dealer You Can Count On We're the kind of dealer that takes the time and listens to the wants and needs of our clients. We understand that buying a car is a process that takes a certain amount of careful consideration. It's a lot to wrap your head around but at Exceptional Motor Car we do our best to make the car buying experience an easy one. We're the kind of Defiance, OH car dealer that helps you decide exactly what you're looking for. We won't ever make a sale that our customers will end up being unhappy with. We're proud to be the type of Defiance, OH dealer that strives for 100% customer satisfaction.
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20891 CR 424

Defiance, OH

43512

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Showing 1,405 reviews

June 15, 2024

Customer service is severely lacking. Had a safety issue with a vehicle within 48 hours of purchase and all I got was a shoulder shrug. I was assured when going through signing that every More

by Adam B
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Dade and Jeff
Jun 17, 2024 -

Exceptional Motorcar responded

Adam, we apologize for any inconvenience you've had at our store and we appreciate the feedback! All of our vehicles do go through a safety inspection before they are placed on the lot, if you'd like to please reach out to our General Sales Manager Justin at 419-782-0607 and please explain the safety concerns you are having, he'd be more than happy to assist!

June 07, 2024

The two salesman that took care of me, Nick and Nate were outstanding even Angela the financing officer was a pleasure to deal with More

by john_nicely
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick and Nate.
Jun 09, 2024 -

Exceptional Motorcar responded

Thank you so much, John, for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Nick and Nate! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

June 03, 2024

Our transaction was simple and went smoothly. It is a sizeable operation and everyone seemed to be in an agreeable mood when we went there. The parking area has new English oaks with very little More

by j.traub
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angela in financial, Mike Linebaugh rep, both very good
Jun 03, 2024 -

Exceptional Motorcar responded

Thanks for your feedback on your recent visit to Exceptional Motorcar. It's great to hear that we were able to assist you and that you had such a positive experience.

May 18, 2024

Sales people were great, but I made it easy since it was a cash deal. vehicle could have been detailed better. Called back a day after driving found problem with rear brake light no assistance or offer to More

by datacheek
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
No contact with either.
May 20, 2024 -

Exceptional Motorcar responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 16, 2024

Great customer service! We came across an issue and the staff worked diligently to care of the situation. I definitely would reccomend them. More

by upshawtv
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
May 17, 2024 -

Exceptional Motorcar responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

April 25, 2024

This place has become one of the “shady” dealerships that everyone should not shop at! They don’t stand behind the vehicles they sell, I bought a 2020 GMC Canyon from them and apparently it had an “88 point More

by Jcflorence
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeremy Hines
Apr 29, 2024 -

Exceptional Motorcar responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

April 20, 2024

Everyone at this dealer are exceptionaly friendly and helpful! They have an awesome selection of cars. More

by Ruby S
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeremy Hines
Apr 22, 2024 -

Exceptional Motorcar responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Exceptional Motorcar!

April 17, 2024

The first salesman we dealt with had no interest in selling us the truck we were looking at. His answer was , you get what you pay for. After a lengthy complaint from my wife, they hooked us up with so More

by mrdjspradlin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Hines, Jake McGuire
Apr 17, 2024 -

Exceptional Motorcar responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

April 02, 2024

They went the extra mile to work with me and the transaction was smooth and quick. The entire staff was friendly and helpful. More

by dramus615
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Hines
Apr 02, 2024 -

Exceptional Motorcar responded

Thank you for choosing Exceptional Motorcar. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 01, 2024

Extremely honest and up front about the vehicle's. Would recommend to anyone shopping for a vehicle! More

by Raul.q
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Hines, Christina Adkins
Apr 01, 2024 -

Exceptional Motorcar responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Raul, please let us know.