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Exceptional Motorcar

Defiance, OH

4.7
1,402 Reviews
Welcome to Exceptional Motor Car serving the greater Defiance, OH area. Exceptional Motor Car is a Domestic, Import Auto Dealer Our goal is to make your car buying experience the best possible. Exceptional Motor Car's virtual dealership offers a wide variety of used cars. Conveniently located in Defiance, OH we also serve Toledo, OH and Fort Wayne, IN. If you're looking to purchase a used car, you've come to the right place. At Exceptional Motor Car we pride ourselves on being the most reliable and trustworthy used dealer around. Our inventory is filled with some of the sweetest rides you've ever seen! The Used Car Dealer You Can Count On We're the kind of dealer that takes the time and listens to the wants and needs of our clients. We understand that buying a car is a process that takes a certain amount of careful consideration. It's a lot to wrap your head around but at Exceptional Motor Car we do our best to make the car buying experience an easy one. We're the kind of Defiance, OH car dealer that helps you decide exactly what you're looking for. We won't ever make a sale that our customers will end up being unhappy with. We're proud to be the type of Defiance, OH dealer that strives for 100% customer satisfaction.
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20891 CR 424

Defiance, OH

43512

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Showing 1,402 reviews

September 08, 2024

The people that I had dealt with were very nice and nolagable. They seemed a little over whelmed buy all the people that were there.I was there on a satellite. More

by astrunk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin
Sep 09, 2024 -

Exceptional Motorcar responded

Thank you so much for your wonderful review! We are thrilled that Justin had the opportunity to provide you with great service. We thank you for choosing Exceptional Motorcar!

August 10, 2024

Good service and people. They worked hard one getting us in and out quickly while doing what they needed to do. More

by s_madeste
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alyssa Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Osborne
Aug 11, 2024 -

Exceptional Motorcar responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Exceptional Motorcar. We look forward to having you as one of our valued customers for many more years to come!

August 09, 2024

We drove nearly 3 hours one way to test drive a truck and the next day drive there again to buy the truck. We worked with Nick and another gentleman (the night of the test drive only) that unfortunately I ca More

by donnaksipes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
Aug 11, 2024 -

Exceptional Motorcar responded

Thanks, Donna, for sharing about your experience with Nick here at Exceptional Motorcar. We appreciate your business and hope to see you again soon!

August 04, 2024

One of the best car buying experiences I have had. Answered all of my questions. Very friendly service. Thank you for an amazing car buying experience! More

by erpeterson24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alyssa Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Ondras
Aug 05, 2024 -

Exceptional Motorcar responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 04, 2024

The overall experience was excellent. Our Salesman Mike was awesome, as was the entire staff. Hands down the easiest and mist enjoyable car buying experience we have ever had. More

by Robrein
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alyssa Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Exceptional Motorcar responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Exceptional Motorcar are glad to have you as a customer.

July 29, 2024

This dealership sold me an extended warranty with my car. I usually don't buy them because I know at the end of the day, they don't cover anything. Well, this time I fell for it and bought it. Because the wa More

by angelahall0818
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Amber Greek
Jul 29, 2024 -

angelahall0818 responded

Never buy an extended warranty from this place. Ron Burk, you should be ashamed of yourself for selling it. Knowing it doesn't cover anything. All you care about is making a proffit off of it. AUL is the extended warranty company.

Jul 30, 2024 -

Exceptional Motorcar responded

Angela Hall, Purchasing a service plan is always the correct call, especially when purchasing a preowned vehicle, however some of these plans do not cover manufacturer's defects, which is what you were trying to use your service plan to cover. The ford dealership that stated they do not accept your service plan, just did not feel like dealing with the paperwork and we would highly recommend taking your car elsewhere. You did in fact harass the dealership for four straight days because you were not getting the answer you wanted to hear, even though everything was explained to you correctly and what action you needed to take to cancel said service plan. We explained you needed to show up and sign paperwork to cancel your plan, upon showing up to our dealership, you were very rude, hostile, off-standing and disrespectful. All the employees here are new, they were not here 2 years ago and not one of them worked here then, and they did not deserve the disrespect from you. While in the business manager's office you intentionally threw your service plan brochure across the desk at our business manager and it landed on the floor. At this point it was picked up and asked why you were so aggressive to people who did nothing wrong to you. Your husband did in fact, at one point have to intervene on your behalf because you were so out of control and aggressive. On your way out you were still, loud and obnoxious, even stating to other customers to beware while they were with other sales people. Upon doing reviews for businesses in the future, please include all facts in all given circumstances. Thank you!

July 03, 2024

I've waited 30 days to rate our experience. We are extremely pleased with the process and our vehicle.so far. Everyone was helpful as we traveled about 80 miles to see the vehicle. Our salesman More

by Sturgt40
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Coleman
Jul 04, 2024 -

Exceptional Motorcar responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Jul 05, 2024 -

Exceptional Motorcar responded

Dear Sturgt40, Thank you so much for this wonderful 5 star review. Our sales team are a great ambassador of the dealership and committed to excellent customer service. We are grateful for the review and we are here for YOU! Sincerely, Exceptional Motorcar!

June 15, 2024

Customer service is severely lacking. Had a safety issue with a vehicle within 48 hours of purchase and all I got was a shoulder shrug. I was assured when going through signing that every More

by Adam B
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Dade and Jeff
Jun 17, 2024 -

Exceptional Motorcar responded

Adam, we apologize for any inconvenience you've had at our store and we appreciate the feedback! All of our vehicles do go through a safety inspection before they are placed on the lot, if you'd like to please reach out to our General Sales Manager Justin at 419-782-0607 and please explain the safety concerns you are having, he'd be more than happy to assist!

June 07, 2024

The two salesman that took care of me, Nick and Nate were outstanding even Angela the financing officer was a pleasure to deal with More

by john_nicely
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick and Nate.
Jun 09, 2024 -

Exceptional Motorcar responded

Thank you so much, John, for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Nick and Nate! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

June 03, 2024

Our transaction was simple and went smoothly. It is a sizeable operation and everyone seemed to be in an agreeable mood when we went there. The parking area has new English oaks with very little More

by j.traub
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angela in financial, Mike Linebaugh rep, both very good
Jun 03, 2024 -

Exceptional Motorcar responded

Thanks for your feedback on your recent visit to Exceptional Motorcar. It's great to hear that we were able to assist you and that you had such a positive experience.